Customer Service Human Resources
Resume:
**** ******** **** **** - ******, Texas *****
Phone 832-***-**** . *********@*******.***
Claudia roth
Objective
Bilingual professional with extensive experience in Customer
Service and proficiencies in retail sales and all aspects of
customer service and marketing techniques. Commended for being
customer-dedicated, an effective team player..
KEY STRENGTHS
Bilingual in English and Spanish.
Eleven years experience in customer service both face to face
and phone based.
Computer literate including Excel, Word and Powerpoint.
Training, Development, & Mentoring
Performed multiple tasks simultaneously
Answered multi-line phone system and directed inbound calls.
Education
[ 1991 - 1995 ] SENA National Services of Higher Education
Degree - Hotel Administration Bogota -
Colombia
[ 2001 - 2002 ] Javeriana University of Cali &
Psicomarketing
Customer Service Seminar / Graduated Bogota - Colombia
SPECIALIZED TRAINING
Bogota Chamber of Commerce - Series of seminars on Customer
Service, Key Account Servicing and Contract Negotiations.
Doit Ltda - Training course on effective time management.
Telefonica - E-Learning courses on Customer Relations and
Problem Solving.
Professional experience
( January 2010 - December 2010 )
Employer Flexible
Customer Services / Office Clerical Severn Trent
I received payments, answered and directed calls, reconnected
and disconnected water service, completed work order, and
updated time sheets in the system.
( October 2008 - June 26, 2009 )
Spherion Staffing Services
Hewitt Associates
Bilingual Customer Services Representative
I handled incoming calls from Hewitt Clients Employees,
answering their questions and sorting out issues relating to
their Healthcare Benefits, Life Benefits, Retirement Plans,
Leave of Absence (LOA), Payroll and other human resources
related services.
[ April 2007- July 2007 ] Aflac Insurance
Sales Agent
Prospecting and Opening New Accounts
Customer Service of Existing Accounts
Extensive Training on Customer Service and Prospecting.
[ August 2007 - November 2007 ] NCO
Inbound Call Center
Received inbound calls for T-Mobile.
Handled customer questions and complaints.
Upgraded plans and service packages.
[ 2002 - 2006]
Telefoncia Moviles
Corporate Executive for Key Accounts
Customer Service at Individual and Corporate levels.
Handled Client Negotiations and Service Packages.
Spanish
Proficient / Conversation, Reading and Writing
English
Proficient / Conversation, Reading and Writing
Reference
Pamula Threadgill / Severn Trent / Supervisor
Ashley Adams/ Hewitt Associates / Team Mgt.
Chris Striano / Aflac /Assit Manager
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