Administrative Assistant Customer Service

VICKI WEST

**** ********** ***., **** *** ( Waukee, IA 50263 (

abg75b@r.postjobfree.com ( 641-***-****

* ***** ********** ** ** Administrative Assistant coupled with a Computer

Networking/Security Degree.

Compliance experience as a Technical Specialist/Compliance Analyst,

Internal Audit. Seasoned analytical and problem-solving skills with a

desire to learn new skills.

SUMMARY OF QUALIFICATIONS

. Technical Specialist/Compliance Analyst

. 6 years Administrative Assistant

. 5 years Quality Control Laboratory Technician

. Skilled in verbal and written communications, Excel, Word, PowerPoint

and Outlook

. Completed Customer Service classes at Cambridge Investment Research

. Accounts Payable, Payroll, Customer Service, Shipping, Logistics and

some HR experience

. Acquired a position in a Financial Broker/Dealer where confidentiality

was of utmost importance.

. 6 years of analytical and problem-solving responsibilities

. Operate, maintain and troubleshoot office equipment including

computers, fax, copier, phones; update and install hardware and

software

. Managed a Small Animal Hospital office which included receptionist,

bookkeeping, scheduling and veterinarian assistant

. People person; more than willing to help with any problems customers

or co-workers may have

. Dependable, personable employee with an excellent work ethic

EDUCATION

HEALTH INFORMATION TECHNOLOGY

CURRENT

Indian Hills Community College

Ottumwa, IA

GPA 3.95 . Member of Phi Theta Kappa

Medical Terminology, Anatomy & Physiology, Medical Records, Medical Coding,

Health Law, Reimbursement, Electronic Systems, Pharmacology,

Pathophysiology, and more.

A.A.S. Degree - COMPUTER NETWORKING & SECURITY

2008

Indian Hills Community College

Ottumwa, IA

GPA 3.9 . Member of Phi Theta Kappa

CLERICAL DIPLOMA

Indian Hills Community College

Ottumwa, IA

ASSOCIATIONS AND LEADERSHIP

Secretary/Treasurer - Computer Networking/Security Club - 1 year

Coordinated fundraising and trip to Las Vegas for the DefCon Computer

Security Convention.

VICKI WEST . abg75b@r.postjobfree.com ( 641-***-**** ( Page 2

PROFESSIONAL EXPERIENCE

TECHNICAL SPECIALIST/COMPLIANCE ANALYST - Internal Audit - Compliance

Department

Cambridge Investment Research, Fairfield, IA

March 2009 - March 2010

Cambridge is a privately owned Financial Broker-Dealer, in business for 28

years with 1,600 Rep/Advisors supported by approximately 300+ home office

staff

. Data mapping, data analysis and troubleshooting

. Various monthly compliance reports

. Communication with Rep Advisors and Information Services Department

. E-mail surveillance

SR. ADMINISTRATIVE ASSISTANT

October 2008 - March 2009

Hawthorne Direct

Fairfield, IA Hawthorne Direct is a full service direct response

advertising agency specializing in creating and producing infomercials,

Direct Response TV and online video advertising.

. Completed travel arrangements, itineraries and expense reports

. Receptionist/all types of office communications

. Created electronic spreadsheets and reports

. Fill in where needed. (managed shipping department)

College June 2006

- October 2008

ADMINISTRATIVE ASSISTANT/QUALITY CONTROL LAB TECHNICIAN

Arm & Hammer Co. (Church & Dwight Co., Inc.)

May 2002 - October 2006

Responsibilities:

Oskaloosa, IA

. Create Excel spreadsheets, charts and budget reports for Plant Manager

. Create electronic manuals for Quality Control, Safety, Disaster

Recovery, etc.

. Computerized Payroll, Employee Benefits, Accounts Payable, Logistics,

and

Shipping in Office Assistant's absence

. Was part of a team effort to create a Quality Control Lab from scratch

. Analyze product and create and organize electronic reports and

spreadsheets with results

. Set-up and troubleshoot quality control lab equipment, software,

printers

. Purchase all supplies and chemicals

. Constant communication with the corporate office, vendors,

transportation companies, chemists, and customers

TEACHER ASSOCIATE/TECHNOLOGY ASSISTANT/NURSE ASSISTANT August 1995 - June

2002 Oskaloosa Community Schools

Oskaloosa, IA

Responsibilities:

. Assist teacher in classroom

. Academic software maintenance and troubleshooting.

. Discipline for over 300 students in unstructured time.

. Secretarial duties in her absence.

. Constant communication with students, teachers and parents

. Assist students with first aid, medications, and diabetic testing and

complete health records.

VICKI WEST . abg75b@r.postjobfree.com ( 641-***-**** ( Page 3

VOLUNTEER WORK

Mahaska County YMCA Board of Directors - 7 years

Personnel & Building Committees - Helped reorganize the entire organization

Mahaska County YWCA Board of Directors - 4 years

President - 1 year

Daycare Committee - created a successful Day Care business that

is still prosperous.

Mahaska County Little League Board of Directors - 3 years

Oskaloosa Little League Board of Directors - 3 years

Treasurer - 2 years

Indian Hills Community College Computer Networking/Security Club - 1 year

Secretary/Treasurer - Coordinated fundraising and trip to Las Vegas for the

DefCon Computer Security Convention.

Contact this candidate