Timothy Bonner

**** ******* ******, ***********, ** 55411 • abg751@r.postjobfree.com • 612-***-****

SUMMARY

Customer Service professional with three years of phone experience, excelling in a call center

environment. Strong understanding of how to provide a swift resolution to customer

complaints, ultimately repairing trust and winning loyalty.

• Strong sense of urgency in a busy call center environment.

• Goal oriented and driven to exceed assigned quotas.

• Possess exceptional ability to build productive relationships and win customer loyalty.

• Professional coursework on Human relations, team building, and interpersonal

communication.

EDUCATION

Minneapolis Community and Technical College 2008-2011

Completed transfer coursework towards BS in Accounting

University of Phoenix: working on my BS Degree in Accounting

2011-present

Coursework: General Psychology, Interpersonal Communication, Critical Thinking, Principles

of Management, Human Relations/Team Building

TECHNICAL SKILLS

• Have 15 years of computer experience as well as typing and research ability.

• Knowledge of Microsoft Word, type 35wpm and ability to learn company customer

database systems quickly.

PROFESSIONAL EXPERIENCE

Assistant Loan Officer 2005-2008

All Cities Mortgage and Financial

• Placed cold calls to potential customers to market All Cities financial services.

• Assisted customers with product selection and entered data into computer.

• Exceeded my nightly sales goal by 50% to 100% a night.

• Received “Most Productive Employee” award and bonuses three times for meeting

sales quota each month.

EMPLOYMENT HISTORY

• Teacher Aide, Minneapolis Adult Basic Education, Minneapolis MN, 2009-2010

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