Customer Service Manager

-*HEIDI LAW

*** ********* ***

Joplin, MO *****

Cell: 417-***-****

Email: ********@****.***

EDUCATION

****-**** *******, ****** **** School

****-**** ******* **** ***********, Franklin Technology Center

2006-2007 Crowder College General Studies

SPECIAL SKILLS

I have been trained and certificated in CPR and CPI. I am team oriented and self

motivated. Also a fast learner and very organized. I love to be around people.

EMPLOYMENT

2010 February - 2011 June - Thunder Grafix

Production Manager

Running vinyl machines

Weeding and masking vinyl

Installing vinyl

Ordering material, taking orders

2008 October - 2010 February - NCO Best Buy’s Call Center

Dotcom Research-researched customer’s inquiries and found resolutions.

Supervisor Calls

Incoming Customer Service calls

2008 June - 2008 October - Cage Cashier Downstream Casino

Customer Service

Cash Handling

Balance Registers

Vault Experience

2007 December - 2008 June - Child Care Joplin Family Y

Safety and well being of children

Tutoring on homework, snack, and activities

2007 October - 2008 February - Muscular Dystrophy Association

Order Entry

Outbound Calls

Customer Service

2007 June - 2007 September - Child Care Worker, Turn Around Ranch

Supervisor Children

Safety and Well being of Children

Tutoring on Homework

2005 May - 2007 May -Document Control, Contact Freighters Incorperated

Data Entry

Sort and Scan paperwork

Bill Customers

2004 May - 2005 May - Assistant Manager, Gringos

Inventory

Dropped deposits

Balanced registers

Food Prep.

2002 May - 2004 May - Cashier, Gringos

Food Prep.

Cooking/Cleaning

Cashier

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