Customer Service Insurance

Anita M. Murphy

**** *. **** ** * Philadelphia, PA 19143 * (C) 302-***-**** abg6x9@r.postjobfree.com

Objective

* ****** ********** ********* ***********

Functional summary

Experience Property and Casualty Professional with a diversified background in company and agency operations.

Extensive coverage knowledge of Property, Commercial Automobile, General Liability and Worker’s Compensation.

Proven leader with excellent analytical, problem solving, organizational and team building skills. Risk Assessment;

identify exposure, special or common hazards and appropriate controls. Marketing, ability to sell and negotiate to

achieve profitability.

Summary of qualifications

20+ years Commercial Underwriting experience; Underwrite, rate, and risk management of Commercial Lines,

Professional Liability, Pollution Liability and Management Liability Insurance.

Understanding of Financial statements and ratios used in risk analysis, loss trends, loss triangles and ratemaking.

Effective and motivational team player with consistent track record of delivering bottom line results and

improving client satisfaction

Development, implementation and monitoring of territorial plans which always resulted in positive underwriting

audits.

Assigned Territory premium increased from $17.5M to $25M with 99% Service Standard Performance and 1%

error ratio.

Risk management and monitoring of transportation exposures including Public Autos and Trucker risks.

Handling of Transportation, State and Federal Motor Safety Carrier Administration public liability filing.

Accomplish trainer for commercial underwriting, rating, customer service and agency operations

Strong ability to manage; work well in team environment, excellent leadership and mentoring skills.

Interview and recommend candidates for hire; Assist in development of CSR support staff

Successfully managed $15M territory for small business with staff of four

Employment

Harvey Insurance Group, LLC 1301 Wright’s Lane East W .Chester, PA 19380 (Contract Employment 02/2011 to

Present)

Commercial Insurance Auditor

Internal review of agency’s commercial book of business for middle market accounts; Risk assessment of

Property, Casualty and Management Liability Policies. Document results, contact carriers for appropriate policy

corrections. Recommend coverage or policy enhancements to agency account managers and producers.

Health Advocate, Plymouth Meeting, PA 19142 (2010 Present)

Benefit Specialist: Medical & Health Insurance

Professionally and thoroughly explain Medical & Health Insurance Benefit Plans to members; concisely and

accurately document sensitive information in various systems per HIPPA guidelines. Identify resources and

options to assist members. Working with Medical team in researching primary care physicians, specialists,

eldercare and nursing homes. Accountable for tracking the resolution of client issues.

Philadelphia Insurance Co. Bala Cynwyd, PA 19004 (Contract-Temp Position/ Shuster Agency 2009-2010)

Policy Administrator/Account Services Department

Review and manually correct Commercial and Management Liability policies. Research outstanding items that

have failed in the interface reports. Transactions include new, renewal and endorsements that did not automatically

feed from rating system.

AIG International, Various locations: (1999 2009)

AIG/New Hampshire Insurance Services, Wilmington, DE (2003 2009)

Senior Underwriter

Evaluation of new and renewal Assigned Risk Automobile policies. Working with management to achieve and

maintain superior service standards in accordance with guidelines of the state plans. Review loss control reports,

recommend and implement the appropriate changes to risk.

Training of underwriting and support staff. Responsible for internal and external auditing of commercial

department.

AIG Group, Wilmington, DE (2001 – 2003)

Senior Professional Liability Underwriter/Product Manager

Underwriting of new and renewal business. Professional Liability Insurance for Medical Malpractice, Pollution

Liability and various miscellaneous liability products for Middle Market accounts.

AIG/NASD Insurance Agency, Inc., Wilmington, DE (1999 2001)

Client Service Advisor

Reviewed underwriting information to determine exposures pertaining to Directors & Officers and other

management liability coverage. Preparation of Indication Letters, Binders, Proposals and provided customer

service to NASDAQ and American Stock Exchange clients.

1996 2000 Chase Insurance Agency, Inc., Wilmington, DE

Commercial Insurance Specialist

Responsibilities included marketing, providing insurance counseling, sales and customer service. Assisted with

the development of the sales goals, market targets and underwriting of commercial accounts for small business

unit.

1989–1995 C.N.A. Insurance Co./Continental Ins Co., Reading, PA

Senior Business Accounts Underwriter (1995 1996)

Managed $15 Million Commercial book, servicing 53 agents in the Eastern Pennsylvania territory.

Multiline property and casualty underwriting of new and renewal business.

Commercial Lines Underwriter (1989 1995)

Underwriting and market of commercial accounts.

Assisted with development, implementation and monitoring of the territorial plans. Casualty emphasis on

Contractor and Trucking risks.

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