Customer Service Medical Assistant

Crystal Dawn Hicks

**** ********* ****

Baltimore, Maryland 21220

410-***-****

Objective: To secure a position in the medical field to utilize and

further my Medix training and skills.

Work Experience:

June 2008 - Current

Phlebotomist/Medical Assistant

Overlea Personal Physicians

Responsibilities include therapeutic phlebotomy, standard phlebotomy,

coumadin and blood sugar finger sticks, placement of IV's, injections,

weekly controls for lab equipment, daily upkeep of books, vitals, EKG, ear

irrigation, urine dips, ordering of supplies, daily patient call backs,

problem solving.

Externship April 2007 - May 2007

Medical Assistant

Smaldore Family Practice Associates

Practiced and implemented skills and procedures learned from Medix Training

Courses.

October 2006 - August 2009

CSL Customer Sales Lead

Bath & Body Works

Responsible for sales, assisting customers, supervising the store,

training my associates, auditing, managing meetings, supervising floorset,

Opening and closing the store.

December 2004 - April 2006

Commercial Sales Assistant

Northeastern Plumbing Supply

Provided support and clerical assistance (filing, phone reception, database

management and sales submittals) to supervisor of sales.

August 2001 - November 2004

Cashier/Customer Service

B J's Wholesale Club

Responsible for the operation and maintenance of cash register transactions

and customer relations per shift. Diversified duties include working the

membership desk, bakery department, jewelry department, and food

demonstrations.

Education:

Medix

Towson Maryland

Program: Medical Assistant

Courses: Anatomy and Physiology, Blood Pressure/Vitals, Written

Correspondence, Medical Terminology, Keyboarding, Microbiology/Respiratory

System, Circulatory/EKG, CPR, Office Surgery, Nervous System, Word

Processing, Integumentary/Endocrine System, Musculoskeletal/Radiology,

Pharmacology, Injections, Human Relations, Medical Law & Ethics, Digestive

System, Accounts Payable/Payroll, Computer Billing, Accounts

Receivable/Collections, Hematology/Phlebotomy, Lymphatic System, Medical

Records, Reproductive System/Pediatrics/Exams, Urinary System/Urinalysis,

Insurance Processing, Reception Techniques.

Harford Community Collage

Harford County Maryland

Program: General Studies

Skills: Blood Pressure/EKG/Injections/Vitals/Prescription/Minor

Surgery/Sterile Skin Prep. /Phlebotomy Windows XP (MS Word & Excel)

Customer Service

Training

Data Entry

CPR Certified

References:

Available upon request.

Contact this candidate