Customer Service Insurance

Dat V. Nguyen

*** ******* ** #*** - *******, TX *6022 - 682-***-****

abg6u6@r.postjobfree.com

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Objective: Human Resource Position

PROFESSIONAL STRENGTHS

. Six years of work experience and over three years of leadership

experience.

. Hand-on experience working with I/O psychology.

. Over six years experience with customer service.

. Had experience in training, recruiting, and managing others.

. Outstanding skills in using Microsoft tools (Ms Word, MS Excel).

. Ability to interpret English to Vietnamese and vice versa.

. Understanding investment in stocks, chart analysis, and the option

market.

EDUCATION

B.S., Industrial/Organization Psychology (Dec. 2007)

Minor in Business

University of Texas at Arlington, Arlington, TX

Investments and Trading Stocks (Feb. 2011 - Present)

InvestView

Highlights:

. Started a web site culture-4-travel.com to explore cross-culture and

customs (top 2-3% of the internet).

. Helped manage and train a team over 10 people.

. One year training in I/O psychology directly under doctor and

graduate students.

. Hands-on experience with Assessment Center, Role-Playing, and

evaluating job's data.

. Licensed to sell Property & Causality and Life & Health insurance.

PROFESSION EXPERIENCES

Dallas Vietnamese Radio (March, 10 - Present)

Bullet Marketing, Arlington, TX

Create and manage radio website, provide voice for advertisement, and DJ

for nightly shows. Host talk shows for variety of clients in the

Vietnamese community.

Farmers Insurance (September, 09 - Present)

Insurance Agent, Arlington, TX

Sell insurance products such as auto, home, health, and life insurance for

Farmers. Manage an insurance office, advertising, clients, and customers

filing claim for accident.

Interpreter (October, 07 - September, 08)

Language-Line, Monterey, CA

Interpreted languages over the phone to clients and professions such as:

medical procedures, medical assistant programs, courthouse regulations,

insurance claims, banking, investments, and government agencies.

Research Assistant (Jun. 07 - Jul. 08)

University of Texas at Arlington, Arlington, TX

Ran experiments on working environments such as stress, homosexuality,

attitude, and belief in workplace. Analyzed and scored data for results.

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