RINA ZICKERMANN

Administrative Assistant

RINA ZICKERMANN OBJECTIVE

**** ****** **** ***

B

Tacoma, WA 98433

Cell: 253-***-****

rina.zickermann@gmai

l.com

An administrative, clerical position which will allow me to

both further utilize my skills and acquire new abilities.

QUALIFICATIONS

MS Word/ MS Excel/ MS Power Point/ MS SharePoint/Open

Office/

50 wpm Typing Speed/ 5 years administrative, clerical

experience/

Planning and Scheduling/Customer Service/

Interdepartmental Coordination/ Telephone

Reception/Internet Research/

Purchasing/ Written and oral fluency in English; TOEIC

Score 870

Able to translate and conduct business transactions in the

Japanese and English languages.

PROFESSIONAL HISTORY

Administrative Assistant, Jan 2010-Present

Department of Defense, IMCOM

Child, Youth & School Services (CYSS)/ Parent Central

Services, Tacoma, WA

Receive, screen visitors and patrons as required and answer

phone calls in a courteous manner.

Explain CYSS registration requirements, files as well as

sets up and maintains personal files to support individual

program needs, to include child records.

Apply laws, policies, and procedures to daily operations. (

American Disability Act, Special Needs Accommodation

Process, Health Insurance Portability and Accountability

Act, Privacy Act, Department of Army Regulation 608-10)

Utilize Child and Youth Management System (CYMS) to enroll

children/ youth in CYSS programs and to maintain up-to-date

information.

Receive payments in person/ over the phone.

Process paperwork and maintain records for children with

special needs as a liaison with Army Public Health Nurse.

Compile procedures in manuals/ flow chart.

Train new staff as one of the lead Administrative

Assistants.

Bilingual Administrative Assistant /Translator, Mar

2006-Jun 2009

SHINSEI BANK LTD., Information Technology Division, Tokyo,

Japan

Perform day-to-day administrative tasks such as maintaining

information files and processing paperwork.

Translate technical documentation such as operations

manuals, procedures, internal policies, contracts and other

materials from Japanese to English and vice versa.

Attend conferences as an interpreter.

Support non-Japanese staff.

Expedite Federal Express, faxing and courier services.

Order supplies, coordinate daily meetings.

Contributed to the launch of a new data center in Singapore

by training new staffs as administrative assistants.

FOH Manager/ Server/ Cashier/ Hostess, June 2002-Feb 2006

OUTBACK STEAKHOUSE JAPAN, Tokyo, Japan

Provided dining service for a 250-cover restaurant.

Responsibilities included overseeing reservations,

assisting in menu development, training staff, and serving

as the restaurant's representative to the public.

EDUCATION

Associate of Art, Interpretation and Translation, March

2001

Tokyo YMCA College of English, Tokyo

2nd Place-YMCA 52nd Ishikawa Memorial Speech Contest

High School Diploma, English Language and Culture Course,

March 2000

Junten Senior High School

REFERENCES

Provided.

RINA ZICKERMANN

References

Ms. Megan O'Day

Director of Parent Central Services

Department of Defense, IMCOM, Child, Youth & School Services

Bldg 2295 Bitar Avenue

Tacoma, WA 98433

Telephone: 1-253-***-****

Mr. Akishige Kudo

Information Technology Division/

Data Processing Unit Manager

SHINSEIBANK LTD.,

2-13-30 Kamiosaki, Shinagawa-ku,

Tokyo 141-0021 Japan

Telephone: 81-50-203*-****

Ms. Fumiko Ohashi

Former Manager

OUTBACK STEAK HOUSE JAPAN

4-10-8, Takanawa Minato-ku

Tokyo 108-0074, Japan

Telephone: 81-90-267*-****

Ms. Debbie Morrow

Real Estate Agent

KELLER WILLIAMS REALTY

9200 SE Sunnybrook Blvd., #450

Clackamas, OR 97015

Telephone: 1-503-***-****

Contact this candidate