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Customer Service Maintenance

Location:
Virginia Beach, VA, 23454
Posted:
July 12, 2011

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Resume:

Atwood B. Brooks

**** ******* *****

Virginia Beach, Virginia 23454

757-***-****

abg6rb@r.postjobfree.com

SECURITY CLEARANCE: Secret

EMPLOYMENT HISTORY:

Cubic Defense Applications Group USJFCOM Joint Warfighting Center (JWFC)

Joint Support Team

(JST) Contractor Apr 2006 to

Apr 2011

L3 Titan Corporation (JWFC JST) Mar 2005 to

Apr 2006

MATCOM/SI International (JWFC JST) Dec 2002 to

Mar 2005

D.P. Associates Inc. Mar 1998 to Nov

2002

Sentara Virginia Beach General Hospital (Part time)

Nov 1996 to May 2004

E.L. Hamm and Associates Apr 1995 to Mar

1998

Office Max Inc. Aug 1994 to Apr

1995

Western Auto Co. (Part time) May 1979 to Oct

1979

United States Navy Mar 1974 to Jul

1994

SUMMARY OF EXPERIENCE:

. Volunteer Docent for Military Aviation Museum in Virginia Beach, VA

. Education Analyst for Doctrine and Education Group, Education and

Training Support Division at JFCOM Suffolk, VA

. Joint Knowledge Online Help Desk Agent at JFCOM Suffolk, VA

. Instructional Systems Developer (ISD) and Technical Writer at JFCOM

Suffolk, VA, D.P. Associates, and E.L. Hamm Associates

. Safety and Security Officer at Sentara Virginia Beach General Hospital.

. Warehouse Clerk at an Office Max store.

. Automotive Technician at a Western Auto Store.

. Aircraft Engine and Fuel System Mechanic in the United States Navy.

Senior Chief Petty Officer (E-8) highest rank held.

HISTORY OF EXPERIENCE:

Volunteer at the Military Aviation Museum in Virginia Beach, VA conducting

museum tours. Also assist with special event setup, aircraft line and

flight operations, and operation of the flight simulator attraction.

Education Analyst for Doctrine and Education Group (DEG), Education and

Training Support Division (ETSD). Responsibilities include: Review and

analyze, courses and other instructional materials to validate and joint

certify courses ensuring compliance with CJCSM 3500.03, The Joint Training

Manual; Extract database reports and perform analysis of data; Support

efforts that influence and shape Joint Professional Military Education

Policy through development of reports and presentations and other materials

as required; Respond to both internal and external taskers (Chief of Staff

and Joint Staff Taskers) and prepare materials (i.e., papers, slides,

articles) as required; Prepare research and develop briefings to Joint

Forces Command (JFCOM) and Joint Warfighting Center (JWFC) leadership;

Proactively coordinate and liaise with the JWFC Leadership, stakeholders

and other organizations as related to joint course certification; Represent

the division as needed in working groups, write and develop reports and

briefings and perform all other tasks and duties to execute the division

mission as required.

Help Desk Agent for the Joint Knowledge Development and Distribution

Capability/Joint Knowledge Online (JKDDC/JKO) receiving and resolving JKO

customer difficulties and questions, monitoring and reporting status of all

JKO sites, as well as compiling and reporting customer service data.

ISD, Courseware Developer producing web-based instructional materials in

support of JKDDC and JKO courses at the Joint Warfighting Center. Courses

developed cover a broad range of topics from technical to the full spectrum

of topics comprising Joint Military doctrine.

Instructional Systems Developer designing and editing presentation briefs

and seminars as well as producing printed training materials for various

Joint Warfighting Center training exercises and events. Most of this

involves collaboration with Observer/Trainers to create PowerPoint

presentations, which are then converted to PDF format, along with other

relevant material, to produce the printed material for each event.

ISD,Subject Matter Expert (SME),Technical Writer, and Editor responsible

for the content, format and graphic storyboards for each of the projects

summarized below. Much of this work involved researching and developing

in-house formatting standards to be used in product production.

Produced an instructor-based Aviation Maintenance Technician course in

compliance with Federal Aviation Administration requirements for

course certification. This was accomplished through the ISD process

from developing course and lesson objectives based on FAR Part 147

learning outcomes and learning levels, through the development and

production of instructor and student guides, as well as evaluation

materials and hands on practical exercises. The courseware was

produced in Microsoft Word.

Developed Personal Support System (PSS) consisting of operation and

maintenance courses Computer Based Training (CBT) courses and

Interactive Electronic Technical Manuals (IETM) for USN Airborne Mine

Countermeasures equipment, and conducted classroom and hands-on

training for supported commands. Courseware development was

accomplished through the ISD process using customer supplied Technical

Course Control Documents (TCCD) Maintenance Plans, manufacturer's

engineering data and supply data. Lesson storyboards were developed

in Microsoft Word, which were then used to produce lessons in the CBT

authoring program (Mandarin with Flash plugins).

IETM development was accomplished using the same information as the

courseware, but to a greater detail in the principles of operation,

specific maintenance and repair tasks, as well as comprehensive parts

breakdown. Military Specification standards for technical manuals

were complied with and modified to fit the IETM format. The Naval Air

Technical Data and Engineering Service Command (NATEC) and user

commands approved all material through standard In Process Reviews.

Microsoft Front Page was used to produce IETMs. In all the above,

graphics storyboards were rendered electronically (digital

photographs, 2D, 3D, or animation) and specifically formatted, as

needed, to be compatible with the product requirements (Slides, CBT

display or printable IETM figures).

Safety/Security Officer monitoring the physical security and safety of the

hospital campus, patients, visitors and employees in a large hospital with

a Level 1 trauma facility. Duties included performing internal and

external security and safety checks, monitoring computerized access control

systems and closed circuit television surveillance systems, responding to

emergency situations, conducting fire drills, maintaining a computerized

activity log, key control, customer relations, managing lost and found

items, storage of patient valuables, investigation and reporting of

incidents (lost or stolen items, accidents, assaults, etc.) and disaster

response. Duties often required to assist nursing staff with unruly or

combative patients and visitors, which sometimes resulted in the use of

physical restraints. Additional responsibilities included managing and

coordinating the movement of bodies in and out the morgue facility. Much

of the work required the use of strong interpersonal skills to diffuse or

minimize situations in which patients and visitors acted out as a result of

being intoxicated, drugged, injured or just emotionally charged. Assisted

customers with vehicle-battery boosts, flat tires, and lockouts. All

personal interactions were handled in the most professional and courteous

manner possible.

Warehouse Clerk in an office supply store responsible for merchandise

receipt and transfer.

Automotive technician performing minor auto repair such as shocks, tires,

brakes, tune-ups, oil changes, batteries, etc. Operated tire mounting

machine, electronic tire balancing machine, brake drum and rotor lathe,

battery and charging system tester, battery charger, timing light, tach and

dwell meter, and hydraulic lift.

Aviation Machinists Mate (AD) in the United States Navy maintaining and

repairing aircraft jet engines and fuel systems. Experience included

positions as a maintenance technician, quality assurance inspector, work

center supervisor, branch chief, division chief, squadron flight deck

maintenance coordinator, maintenance control shift supervisor, intermediate

jet engine repair facility production control shift supervisor, instructor,

and aircraft type wing staff member. Qualified to perform low and high

power jet engine turn-up, operate fork lifts, various types of aircraft

ground support equipment, test equipment, and small sailboats.

EDUCATION:

FORMAL EDUCATION:

. B.S. Vocational Education and Curriculum Development (Magna cum Laude),

Southern Illinois University, Carbondale, IL

A.A. General Studies. City University, Bellevue, WA

. High School Diploma. W.B. Ray High School, Corpus Christi, TX

CERTIFICATE COURSES:

. Recurring training required by USJFCOM such as, Operational Security,

Information Assurance, Export Compliance, Anti-Terrorism, etc.

. Joint Warfighting Center Effective Facilitation Course

. International Association of Healthcare Safety & Security (IAHSS) Basic

Security Training Course

. IAHSS Safety Training Course

. Recurring healthcare related courses required by Sentara Healthcare;

Electrical Safety, Fire Safety, Back Injury Prevention, Airborne

Pathogens, Bloodborne Pathogens, Disaster Preparedness, Radiation Safety,

Hazardous Materials, Customer Relations, Physical Restraints, etc.

. USN, Navy Safety School Hazardous Materials Control and Management

Technician, Course Number A-322-2600

. USN, Leadership and Management Education Training Course for Chief Petty

Officers,Course Number A-500-0036

. USN, Career Information and Counseling, Course Number K-500-2040

. USN, Military Requirements For Senior and Master Chief Petty Officer

NAVEDTRA 10115-A

. USN, Naval Aviation Maintenance Control Management, Course Number D-555-

0004

. USN, Naval Aviation Maintenance Work Center Administration, Course Number

D-555-0002

. Embry-Riddle Aeronautical University AMT 100 General Aeronautics Course

. USN, COMNAVAIRLANT Management Skills School

. USN, Military Requirements for Petty Officer 1 & C, NAVEDTRA 10057-D

. Airesearch CSD/S-100-24 Organizational and Intermediate Level Maintenance

and Troubleshooting Factory School

. USN, Instructor Basic Instructor Training/Special Assignments School

. USN, NAMTRADET 1003 J-52 Engine Three Degree Intermediate Maintenance

Course

. USN, AD1 & C, NAVPERS 91587-E

. USN, Fluid Power, NAVEDTRA Number 10439-A1

. USN, Jet Aircraft Engines, NAVEDTRA Number 10985-D1

. USN, NAMTRADET 1014 Corrosion Control, Course Number 7T003 YXB

. USN, FASOTRAGRULANT Weapons Loading, Course Number D-000-004

. USN, ADJ 3 & 2, NAVPERS 91582-B

. USN, NAMTRADET 1003 A-6 Power Plants and Related Systems, Course Number

AGC C601-3761

. USN, VA-42 FRAMP Aviation Machinist Mate (AD) Jet (J) A-6 Organizational

Level Maintenance

. USN, Fleet Training Center NORVA Aircraft Firefighting School

. USN, NAMTRADET 1098 F-8 Familiarization, Course Number FCE C-0000-3851

. USN, NAMTRADET 1098 F-8 Power Plants and Related Systems, Course Number

FCG C-601-3853

. USN, Military Requirements for Petty Officer 3 & 2, NAVEDTRA 91206-1A

. USN, NATTC Millington Aviation Machinist Mate (AD) Jet (J) Class A School

WORK HISTORY:

Military Aviation Museum

June 2009 - Present

Volunteer Docent. Conduct museum tours, assist with special event setup,

aircraft line and flight operations, and operation of the flight simulator

attraction.

Cubic Defense Applications Group:

November 2008 - April 2011

Education Analyst. Doctrine and Education Group (DEG), Education and

Training Support Division (ETSD). Responsibilities include: Review and

analyze, courses and other instructional materials to validate and joint

certify courses ensuring compliance with CJCSM 3500.03B, The Joint

Training Manual; Extract database reports and perform analysis of data;

Support efforts that influence and shape Joint Professional Military

Education Policy through development of reports and presentations and

other materials as required; Respond to both internal and external taskers

(Chief of Staff and Joint Staff Taskers) and prepare materials (i.e.,

papers, slides, articles) as required; Prepare research and develop

briefings to JFCOM and JWFC leadership; Proactively coordinate and liaise

with the JWFC Leadership, stakeholders and other organizations as related

to joint course certification; Represent the division as needed in working

groups, write and develop reports and briefings and perform all other

tasks and duties to execute the division mission as required.

Cubic Defense Applications Group:

March 2008 - November 2008

Help Desk Agent. Joint Knowledge Online. Responsibilities include

receiving and resolving JKO customer difficulties and questions,

monitoring and reporting status of all JKO sites, as well as compiling and

reporting customer service data.

Cubic Defense Applications Group:

April 2006 - March 2008

Instructional Systems Designer. Current Trainer Ops, Individual Training

Support Group, JKDDC/JKO team of the Joint Support Team (JST) at United

Stated Joint Forces Command (USJFCOM) Joint Warfighting Center (JWFC)

Suffolk, VA. Develop web-based instructional courses for JKDDC and other

customers at the Joint Warfighting Center. This is the same position I

held with L3 Titan Corporation. I was an incumbent employee when Cubic

took over my L3 Titan billet on the contract.

L3 Titan Corporation:

March 2005 - April 2006

Associate Courseware Developer. Member of instructional systems design

(ISD) team of the Joint Support Team (JST) at United Stated Joint Forces

Command (USJFCOM) Joint Warfighting Center (JWFC) Suffolk, VA. Assist

military Observer/Trainers and civilian Analysts develop and prepare

seminars and briefs for exercises conducted for various Regional Combatant

Commands. Lead ISD for CAPSTONE Joint Operations Module (JOM) producing

all Observer/Trainer, Senior Mentor, and Participant training materials.

This is the same position I held with MATCOM and SI International. I was

an incumbent employee when Titan took over the SII billets on the

contract.

MATCOM/SI International:

December 2002 - March 2005

Associate Courseware Developer. Member of instructional systems design

(ISD) team of the Joint Support Team (JST) at United Stated Joint Forces

Command (USJFCOM) Joint Warfighting Center (JWFC) Suffolk, VA. Assist

military Observer/Trainers and civilian Analysts develop and prepare

seminars and briefs for exercises conducted for various Regional Combatant

Commands. Lead ISD for CAPSTONE Joint Operations Module (JOM) producing

all Observer/Trainer, Senior Mentor, and Participant training materials.

During this tenure I was awarded the JST Employee of the Quarter (4th Qtr

2003), several Certificates of Excellence, accolades from customers and

supervisory personnel, and monetary awards for my job performance with

CAPSTONE and various other events and exercises.

D.P. Associates Inc

March 1998 - November 2002

ISD/SME. Developed Computer Based Training (CBT) courseware and

Interactive Electronic Technical Manuals (IETM) for U. S. Navy Airborne

Mine Countermeasures Systems (AMCM). Provided instructor-led classroom

and practical training as requested by supported commands.

Virginia Beach General Hospital Safety and Security

November 1996 - May 2004

Charge Officer (Part time). Monitor and maintain safety and security

conditions of the hospital facilities, assist nursing units and emergency

center as required, manage morgue transactions, and generate/investigate

incident reports.

E. L. Hamm and Associates

April 1995 - March 1998

Training Analyst. Team member developing an FAA certified Aviation

Maintenance Technician training course for The Aeroscience Center of

Hampton University. Developed major portions of a Basic Digital

Electronics CBT course.

Office Max Inc.

August 1994 - April 1995

Receiving and Damage/Defective Clerk. Responsible for receipt and

inventory of incoming merchandise shipments, preparing outgoing

merchandise shipments and customer orders. Assist with semi-annual wall-

to-wall store inventory and customer service.

Attack Wing Atlantic, NAS Oceana, VA

March 1991 - July 1994

Staff Engine Manager and Aerial Refueling Store Coordinator. Coordinated

and tracked the transfer of Atlantic Fleet J-52 engine assets and aerial

refueling stores to and from fleet commands. Liaison with AIMD to ensure

availability of assets for fleet units. Conducted maintenance and

material inspections of all assigned commands.

Attack Squadron 34, NAS Oceana, VA/USS Dwight D. Eisenhower

October 1987 - March 1991

Maintenance Control Chief Petty Officer, Flight Deck Coordinator.

Managed maintenance functions of 250 personnel in a fleet A-6 squadron.

Coordinated all scheduled and unscheduled maintenance. Served as primary

interface between the command and Supply/AIMD to ensure accomplishment of

mission goals. Ensured accuracy of all maintenance-related

documentation. Certified aircraft safe for flight. Coordinated squadron

flight deck operations. During this period the squadron received high-

level commendations for attaining a 100% sortie completion rate with 184

consecutive sorties flown during operation Dragon Hammer '88.

Additionally the squadron received the Battle "E" for maintaining

exceptional levels of maintenance/material condition and operational

readiness. Low and high power engine turn-up qualified.

AIMD, NAS Oceana, VA

May 1984 - October 1987

Production Control Supervisor, J-52 Work Center Supervisor, Division

Quality Assurance Supervisor. Managed maintenance functions of 250

personnel in an Intermediate level jet engine maintenance facility.

Developed an intensive and aggressive training program that improved J-52

engine readiness by 30% and reduced discrepancies by 50%. Directly

supervised 30 work center personnel. Implemented and supervised a

division QA work center of six senior enlisted technicians.

Attack Squadron 35, NAS Oceana, VA/USS Nimitz

April 1981 - May 1984

Maintenance Control Chief Petty Officer. Coordinated all scheduled and

unscheduled maintenance. Served as primary interface between the command

and Supply/AIMD to ensure accomplishment of mission goals. Ensured

accuracy of all maintenance-related documentation. Certified aircraft

safe for flight. Coordinated squadron flight deck operations. Supervised

the efforts of 50 personnel in the Line Division and Power Plant work

center. Transformed a lack luster Corrosion Control shop into the best in

MATWING 1. During this period the squadron was recognized for achieving

several operational safety milestones, awarded the Battle "E" and received

the highest MATWING 1 grade ever attained on a post-deployment corrosion

inspection. Low and high power engine turn-up qualified.

Western Auto Company

May 1979 - October 1979

Automotive Technician (Part time). Automotive technician performing minor

auto repair such as shocks, tires, brakes, tune-ups, oil changes,

batteries, etc. Operated tire mounting machine, electronic tire balancing

machine, brake drum and rotor lathe, battery and charging system tester,

battery charger, timing light, tach and dwell meter, and hydraulic lift.

Naval Air Maintenance Training Group, Detachment 1003, NAS Oceana, VA.

March 1978 - April 1981

Instructor. Qualified to teach Organizational and Intermediate level J-

52 engine and A-6 aircraft maintenance training courses as well as the A-

6 aircrew familiarization course. Developed training aids and lesson

guides, and prepared facilities for the implementation of the first A-6

Aviation Machinist's Mate "A" Entry Level class.

Attack Squadron 65, NAS Oceana, VA./USS Independence

December 1975 - March 1978

Power Plant and Fuel System Technician. Basic duties consisted of

organizational level scheduled and unscheduled maintenance on A-6

Intruder Powerplant and Fuel System. Held positions of Crew Leader,

Collateral Duty Inspector and Tool Control Petty Officer. Low and high

power engine turn-up qualified.

Attack Squadron 42, NAS Oceana, VA

September 1975 - December 1975

Student. Attended training courses for A-6 Intruder Powerplant and

Related System maintenance and Shipboard Damage Control and Firefighting.

Special Services, NAS Corpus Christi, TX

April 1975 - September 1975

Sailing Instructor and Sailboat Concession Operator. Operated the Special

Services Sailboat concession on the Officer's Beach. Duties consisted of

setting up and taking down the boats each day, tracking rentals,

monitoring safe operation, and teaching patrons how to sail as needed.

Fleet Composite Squadron 10, NAS Guantanamo, Cuba

December 1974 - April 1975

Power Plant Work Center Technician. Basic duties consisted of

organizational level scheduled and unscheduled

maintenance on F-8 Crusader Powerplant and Fuel System.

Fighter Photographic Squadron 63, NAS Miramar, CA

September 1974-December 1974

Student. Attended training courses for F-8 Crusader Powerplant and

Related System maintenance

Naval Air Technical Training Center, Millington, TN.

June 1974-September 1974

Student. Attended Aviation Fundamentals School and Aviation Machinist

Mate (J) Class A School.

Recruit Training Command, Orlando, FL.

March 1974 - June 1974

Navy Recruit. Attended United States Navy basic training.



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