Customer Service Data Entry

Tasha Milligan

email: ***********@*****.***

PROFESSIONAL SUMMARY

QUALIFIED CANDIDATE WITH EXPERIENCE IN AN OFFICE ENVIRONMENT PROVIDING DATA

ENTRY, CUSTOMER SUPPORT, MAIL HANDLING AND PHONE SKILLS. CONSISTENTLY

PRODUCES HIGH QUALITY RESULTS WITH ESTABLISHED TIME CONSTRAINTS WITH AN

EXCELLENT APTITUDE FOR LEARNING NEW SKILLS WHILE USING CURRENT SKILLS TO

EXCEED PERFORMANCE GOALS. OUTSTANDING INTERPERSONAL, WRITTEN AND ORAL

COMMUNICATION SKILLS AND EXTREMELY DETAIL ORIENTED WITH PROACTIVE APPROACH

TO PROBLEM SOLVING. AVAILABLE AND EAGER TO BEGIN WORKING IMMEDIATELY.

Skills

MICROSOFT WORD, MICROSOFT EXCEL, WINDOW 98, CALL CENTER SKILLS, MULTI-LINE

PHONE ETIQUETTE, PROFESSIONAL CUSTOMER SERVICE, ALPHA/NUMERIC DATA ENTRY,

10,000 KPH, 10 KEY 8,000 KPH, ADOBE PHOTO DELUXE, MS MONEY, FILING,

MAILING, COPIER, FAX MACHINE, SCANNER, POSTAGE MACHINE, CHECK ENDORSING

MACHINE, PROBLEM SOLVING, ACCOUNTS RECEIVABLE, ACCOUNTS PAYABLE AND GENERAL

CLERICAL SKILLS

PROFESSIONAL EXPERIENCE

IKON, PALADIN CONSULTING, INC.

MARCH 2011 TO MAY 2011

Data Entry Specialist (Temporary Position, Project End)

Sorted checks for scanning

Scanned documents

Indexed documents

Taped checks to insure accurate calculations

Completed all paperwork in a timely, accurate and legible manner.

Communicated problems effectively and promptly to manager.

Prevented errors by maintaining an organized workstation.

Worked in a team environment by maintaining positive, productive

relationships with co-workers.

Courtesy Insurance Agency September 2010 to

December 2010

Data Entry Specialist (Project End)

Sorted and marked documents for data entry and scanning

Data Entry using company programs

Sorting and Filing documents

Achieved Time Productive statistics by meeting standards established by the

facility.

Completed all paperwork in a timely, accurate and legible manner.

Communicated problems effectively and promptly to manager.

Prevented errors by maintaining an organized workstation.

Worked in a team environment by maintaining positive, productive

relationships with co-workers.

Hope Community Services, Express Employment September 2009 to

January 2010

Front Desk (Temporary Position, Project End)

Communicated with client in a friendly and courteous fashion.

Achieved customers satisfaction consistently getting clients to clinicians

in a timely fashion.

Met deadlines by working in a high-pressure environment at a fast pace

while maintaining quality work.

Achieved Time Productive statistics by meeting standards established by the

facility.

Completed all paperwork in a timely, accurate and legible manner.

Communicated problems effectively and promptly to manager.

Prevented errors by maintaining an organized workstation.

Worked in a team environment by maintaining positive, productive

relationships with co-workers.

IKON, Rose International June 2009 to July

2009

Document Specialist (Temporary Position, Project End)

Pulled staples and assembling documents

Achieved customer satisfaction by consistently prepping, scanning,

inspecting, compiling, and assembling projects accurately in a timely

manner while maintaining PS+ standards

Met deadlines by working in a high-pressure environment at a fast pace

while maintaining quality work

Achieves Time Productive statistics by meeting standards established by the

facility

Maintained optimal machine performance maintenance (clearing jams,

refilling toner, replacing machine oil, etc.)

Maintained working knowledge of machine codes to report in the event of

equipment failure

Completed all paperwork in a timely, accurate and legible manner

Communicated problems effectively and promptly to manager

Prevented assembly errors by maintaining an organized workstation

Worked in a team environment by maintaining positive, productive

relationships with co-workers, management, sales and production departments

Crest Food December 2008 to March

2009

Cashier

Provided professional customer service

Packaged items, greeted customers, customer inquiries

Convergys September 2008 to September

2008

Call Center

Maintained high volume of inbound calls

Provided professional customer service

Assisted with customer inquiries and resolved issues

Entered customer data into database

Working in a high-pressure environment at a fast pace while maintaining

quality support

Oklahoma Tax Commission, Galt Foundation July 2007 to

May 2008

Data Entry III (Temporary Position, Project End)

Data entry: ITW, ITE and ITI using OTC Mainframe and Virtual Tartan

Sorted and separated business tax bundles for audits

Entered business tax clearance sheets using MS Excel

Oklahoma Tax Commission, Manpower July 2006 to July

2007

Data Entry III (Temporary Position, Project End)

Data entry: ITW, ITE and ITI using OTC Mainframe and Virtual Tartan

Sorted and separated business tax bundles for audits

Entered business tax clearance sheets using MS Excel

IATE, Oklahoma City, OK January

2006 to July 2006 Lead Typist/General Office Clerk

Typed reports and documents using MS Word and MS Excel

Multi-line telephone

Document filing with the FAA

Invoicing and billing, filing, faxing, copier, internet, postage machine,

mailing

Express Personnel, Oklahoma City, OK September 2005 to October

2005 Food Packer (Temporary Position)

Packaging foodstuffs

Multi-tasking

Following company safety procedures

Counting number of foodstuffs per box

AJ's Delivery, Oklahoma City, OK March 2005

to September 2005 Courier

Transported tires and paperwork to various companies around the Oklahoma

Metro area.

General office duties

Accounts Receivable, Accounts Payable, Data Entry

Customer Service

Terry Neese Personnel June 2004 to

March 2005

Data Entry

Scanned paperwork to put on CD using Bell and Howell and Canon 5080

scanners

Cropped images using GET Indexing, DDRS and SPViewer

Keystaff Staffing Service June 2003 to

March 2004

Underwriters Clerk (Temporary Position, Project End)

Checking and entering property and auto applications and insuring that

applications were processed in a timely manner

Data Entry, sorting and filing, telephones, accounting and working with VIN

numbers

QuanTEM Laboratories March 2002

to May 2003

Samples Receiving

Receiving sorting and logging in asbestos samples using LabMaster, MS Word,

Excel and Corel Suite 8

Distribution of samples, customer service, data entry, filing, faxing,

copier, internet, and mailing

EDUCATION

Moore/Norman Technology Center

Medical Terminology, Medical Transcription

Wright Business School, Oklahoma City, OK

Secretarial/Transcription Certificate

(Typing, Transcription, Basic Computer using DOS, Lotus 1-2-3 and

WordPerfect, Basic Accounting, 10-Key, Business Math and Career Counseling)

Rose State College, Midwest City, OK

G.E.D

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