Sheandra Polk-Davis

*** ** **** ******

Apt. A

Amarillo, TX 79107

806-***-****

Email: abg6q7@r.postjobfree.com

Objective: Seeking employment to utilize my professional skills making a great asset to

your company by processing or entering data

Professional Summary:

E xperienced and goal-oriented professional with a t rack record of consistently meeting and

exceeding established goals and objectives related to, CUSTOMER SERVICE, RETAIL,

M ERCHANDISING, PRICING, I NVENTORY, ORDER ACCURACY, CASH AND SALES,

OFFICE ASSISTING, I NFORMATION AND TECHNOLOGY AND SECRETARIAL

D UTIES . H ighly skilled in building long-term relationships with all levels of staff and

executives. Achieved significant results related to directorate growth and t raining of co-

workers. Motivated and ambitious with excellent interpersonal communication and

relationship management. Capabilities include:

Experience:

Kelly Services / T MG Health, Amarillo, TX August 2010 to December

2010

CSR for call center (Temporary/ Full-time)

Answer inbound calls from Blue Medicare Rx members and various member reps, Research

and resolve caller inqui ries and complaints to ensure satisfaction, Gather and analyze data,

Determine Medicare eligibility, Process telephonic enrollments and disenrollment from

Medicare beneficiaries according to CMS rules and regulations, Generate new accounts,

E nsure compliance with state and federal laws, Perform as an advocate by educating caller

of all necessary information and alternatives as i t relates to the call to promote one call

resolution, De-escalate situations in calm, professional manner, Route calls to appropriate

department if necessary, Make follow up out going calls when necessary, Mult i-task

Toot N’ Totum, Amarillo, TX December 2007 to May 2009

CSR / Assistant Manager T rainee (Full-time)

Greet Customers, Open store and process previous days reports, Poll register PLU #’s to

verify previous merchandise sales, Accurately account for all merchandise sold, Review

I nventory and determine product availability, Accept solicitations and merchandise from

various vendors, Update records within systems to reflect sales, Perform gasoline meter

readings to determine availability of fuel, Train New employees, Verify and Validate Lottery

t ickets, Keep accurate account of t ransactions, Deposit money into safe, verify amounts,

S tock Coolers and shelves, Arrange displays on f loor to promote sales, Clean and sanitize

s tore, Ensure Compliance with state and federal laws, Make coffee and other beverages,

E nforce and follow procedures to determine sale of alcohol and/or tobacco products, Operate

Cash register and electronic scanner, Print money orders, assist in loss prevention,

M arketing, Promote organization’s products and services

SITEL Corporation, Amarillo, TX September 2007 to December

2007

Property & Casualty Billing Rep (Full-time)

Answer inbound calls from USAA members and member reps; Search various databases to

appropriately answer billing concerns or inquiries, Data entry, Calculate monthly and

yearly premiums due, Process and credit member payments electronically, Perform billing

t ransfers when necessary, Execute out bound calls to do follow-ups when appropriate,

m ulti-task

Toot N’ Totum, Amarillo, TX May 2005 to August 2007

CSR (Full-time)

Greet Customers, Operate cash register and electronic scanner, Sell various i tems of retail

merchandise, Train new employees, Make coffee, Stock cooler and shelves, Validate lottery

t ickets and award cash when necessary, Print Money Orders, Clean and Sanitize store,

Serve as authorized retail agent for Western Union, Assist with loss prevention for

i nventory, Marketing

McDonald’s, Amarillo, TX May 2002 to November 2004

Crew T rainer (Full-time)

Greet customers entering establishment, Train new employees, Operate cash register and

p rovide accurate change, Procure orders, Prepare orders, Provide customers with quick,

courteous service, Make various types of drinks, Cook food, Excel at working in fast paced

environment, Maintain clean and orderly areas and complete other general cleaning duties,

such as mopping f loors and emptying t rash cans, Stock condiments, Marketing, Keep t rack

of drive th ru times

Education:

Amarillo College, Amarillo, TX various dates

Completed combined total of 64 credits towards Business Administration Computer

I nformation Systems and Office Administration Information Management Specialist fields

(Seeking degree)

Palo Duro H igh School, Amarillo, TX August 2000 to May 2004

H igh School Diploma May 2004

Achievements and Awards:

Graduated in top 10 % of HS class, rank 29/398, 3.75 GPA

Superintendent Scholar 2004

National Honor Society Merit 2004

Outstanding Academic Achievement 2003-2004

ACE Scholar 2000-2004

4 year recipient of Who’s Who Among American H igh School Students

Skills:

50 WPM, Proficient in Microsoft Office Word, Access, PowerPoint, Excel, Oracle

Outlook, One Note, Visio and similar programs, Internet (various browsers), Visual Basic,

AS 400, Emulation tools and software, Use of PC, terminal, and laptop computers, printers,

scanners, copiers, fax, filing, mailing documents and materials, great multi-tasking

abilities, Familiar with H IPAA rules and regulations, JAVA, SQL, downloading, uploading,

i nstalling software components, file compression, virus removal

Contact this candidate