Customer Service High School

Gregory Kallok

**** ******* *****

Springfield, VA 22152

Contact : 703-***-****

E-mail : ********@***.*** [pic]

Mailroom Clerk

14+ years' rich experience in delivering optimal results & business value

in high-growth environments

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Possess complete experience in handling various mailroom activities. Rich

knowledge of Mailroom practices and procedures. Invaluable experience

working with mail equipments. Ability to plan mail room procedures. Proven

expertise in preparing reports on computer. Ability to handle equipment and

fully loaded mail trays. Great ability to safely lift and carry heavy mail

bags, boxes and packages. Demonstrated strengths in record keeping and

calculating postage expenditures. Knowledge of postal regulations and

external co-mailing procedures.

Proficient in providing customer service and ability to follow written and

verbal instructions. Ability to physically adjust and set the myriad of

different sizes of mailing pieces. Sound work ethic and positive attitude

toward the job. Excellency to distribute a wide variety of mails and

documents. Strong ability to get repeat business and inspire confidence.

Innate strength in checking telephone service, messenger services and all

mails related issues in the central mail rooms.

Good oral and written communication skills. Perfect driving and delivery

record with strong mechanical background. Ability to perform duties such as

filing, typing, faxing and answering phone. Very high degree of

reliability. Extremely dedicated to meet deadlines. Excellent

organizational, leadership, inter-personal and multi-tasking skills.

Computer proficient.

PROFESSIONAL VALUE OFFERED

Mail Room Management Prompt Delivery Mail Handling

Office Management

Mail Equipment Operations Liaison/Sorting/MIS

Distribution/Dispatch Customer Relationship

Batching/Indexing/Scanning Training And Development Crisis Management

Procurement/SOP

Cross Functional Coordination Bulk Mailing/Sealing Inventory

Management Record Management

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PERFORMANCE MILESTONES

. Won big applauds and two "Special Recognition Awards" for providing

excellent customer Service.

. Devised effective strategies to maintain perfect safety record.

. Conducted 'SWOT' analysis and utilized findings for designing customized

strategies to enhance customer services.

. Nominated as "One-stop" support for Mail design, "Bulk-mail"

compatibility.

. Having credential of reorganizing the mail room to ensure its use more

efficiently.

. Introduced work processes that increased work efficiency.

. Implemented the concept of MIS reporting to update the Management on

regular basis.

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CAREER PROGRESSION

Mailroom Technician and Mail Handler, F.A.S.E.B, Bethesda, MD, Jun 1995 to

Sep 2009

Production Mailroom, Army Times Publishing Company, Springfield, VA, Aug

1978 to Sep 1990

Gregory Kallok

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MAJOR AREAS OF RESPONSIBILITIES

. Assumed responsibility for monitoring the operation of the office in the

supervisor's absence.

. Developed plan and implemented procedures to speed up sorting of mail and

delivery to campus offices.

. Handled incoming mail and distributed inter-building correspondence.

. Accountable for assisting Customers with all Post office needs with our

"on-site" post office facility.

. Guided & mentored the team in using Fed-X "Maxi-ship' online system to

send packages and letters.

. Instrumental in monitoring packaging and providing all support for

International Fed-x deliveries as well as filling out "customs".

. Responsible to deal with all technical and other affairs in the mail

room.

. Drove initiative in packaging outgoing USPS and FED-X packages.

. Actively engaged in documenting in spread sheets and verifying packet

information, was accurate.

. Solely responsible for receiving incoming deliveries and freight.

. Coordinated activities of workers engaged in wrapping and addressing

printed material.

. Pioneer in dealing with telephone calls and troubleshooting the problems

in communication equipments.

. Entrusted with the onus of processing outgoing mail with correct postage

and any forms required using "Hasler-Ascom" meter machines.

. Established plan to ensure that all mail items are opened, sorted,

screened, and prepared in accordance with written specifications.

. Actively involved in ordering mailroom office supplies and maintained

inventory.

. Regularly revised local, state, and out-of-state mailing lists.

. Inspected and sealed all outgoing mail daily.

. Assisted with metering all outgoing office mail.

. Played pivotal role in maintaining the walk-up service counter,

responding to customer inquiries about USPS, FED-X and UPS.

. Sorted, located, opened, inspected, and bundled all incoming mail.

. Pioneer in recording expenses for mailroom materials.

. Maintained mailroom stationary record.

. Supervised File Room while keeping shelves organized according to client

and packet contents.

. Contributed significantly in submitting "Bulk Mailings", getting bulk-

mail job clearances, and getting supplies.

. Responsible for logging all Legal, Special, Media, and Certified mail

(incoming and outgoing).

. Judiciously operated all mailroom "Bulk" mail equipment.

. Meticulously handled outgoing mail according to designated outgoing

routes.

. Proactively contributed in procurement activities for office supplies.

. Geared the activities for handling tasks related to lease agreements for

electronic machinery and equipment.

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EDUCATION

. High School Graduate, Annandale High School, Annandale, Virginia

TRAINING/COURSES/SEMINAR

. Customer Service

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References and verifying documentation furnished upon request

Contact this candidate