Customer Service Project Manager

Naimah N. Davis

*** ********* **., *********, **, 07208 973-***-****

*********@***.***

Objective:

To secure a position within an organization that will allow me to grow while integrating and utilizing my

skills, training, and experience to advance professionally, while being an asset to my employer.

Qualifications:

Over 5 years of office management and customer service experience with areas of focus in:

Customer Support Staff Leadership

Communication Office Support

Computer Skills:

Windows 9X, 2000, and XP, Microsoft Word, Excel, and Outlook, Oracle, BBCS, Neopost, Pitney

Bowes, SAP, Xtrac, Internet Savy, Primavera, Kip 3000

Experience:

Cherokee 8A Group

Administrative Assistant

Manage daily office duties

Prepare and develop construction bids.

Set up and organize project manager schedule and site visits.

Receive daily calls and emails regarding upcoming and current construction jobs.

Handle all accounts payable.

Order all office supplies.

Panasonic USA

Cargo Claim Specialist Assistant (09/09-11/09)

Assisted Cargo Claim Specialist

Uploaded invoices and other documents to orders.

Submitted claims for shipments that were short or damaged.

Contacted logistics companies worldwide for confirmation s or proof of deliveries on

Shipments.

Verified Customs Clearance errors on shipments that came through Customs.

Researched different databases for order and shipment details.

Express Employment Professionals (11/08-02/09)

Customer Service/Office Assistant

Assisted office manager at a luxury apartment rental office.

Handled all clerical work.

Received daily calls regarding open availability.

Assisted residents with service request issues.

Scheduled all maintenance repairs for lead technician.

Collected and posted all monthly rental payments.

Ordered and maintained all order supplies.

Researched and created monthly reports.

Handled all accounts payable.

Honeywell Utility Solutions

Rebate Processor/Customer Service Representative (7/07- 09/08)

Received incoming calls regarding the current requirements to qualify for the rebate program.

Prescreened rebate applications for required information.

Sorted all incoming applications accordingly.

Data entered rebate applications into database.

Received incoming calls from contractors and recipients regarding current rebate status.

Produced and mail rebate rejection and missing information letters to contractors and

recipients.

Handled all four major utilities company answering services.

Prepared all out going mail.

Processed all outgoing rebate checks.

Updated applications that had pending inspections and missing information.

Handled certain management projects as needed.

Contacted manufacturers regarding equipment and current equipment ratings.

American Institute Of Certified Public Accountants (AICPA)

Customer Service/ Web Support Representative (7/05- 7/07)

Handle customer calls and e-mails, answer questions, resolve issues and complaints using computer

databases.

Team captain for email service team.

Processed customers orders, company purchase orders, and changes according to established

department policies and procedures.

Provided timely feedback to members regarding services failures and concerns.

Processed membership applications and account updates.

Produced weekly reports for management review.

Assisted with work transfer to new location.

Authorized merchandise credits and process credit transactions.

Assisted customers with navigation and technical support with online services and

publications.

Assisted with the batching of work that needs to be distribute for processing.

Maintained the filing and retrieval of all processed work.

Managed all incoming web orders and conference registrations.

Maintained upcoming conference registration reports.

Assisted with the quality assurance for all new hires.

Education:

Weequahic High School, Newark, NJ Graduate

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