Customer Service Management

SANDRA COOPER, MBA__________________________________________

*** ****** ******, *******, ** 27520 919-***-****

SUMMARY OF QUALIFICATIONS:

. Extensive paralegal, supervisory paralegal, support staff team

management experience.

. Strengths include team management, client relations, communications,

legal research/analysis and a practical results focus.

. Experience in the following legal environments: Personal Injury, Wills

and Probate, Family Law, Criminal, Immigration, and Bankruptcy.

. Strong project management skills and regulatory compliance background.

. Knowledge of QuickBooks, Accounts Payable, Accounts Receivable,

Reconciliations and Payroll

EDUCATION:

2006-2008 University of Phoenix Raleigh, NC

MBA, Business Administration

. Personal Curriculum included: Human Resource Management, Marketing,

Accounting and Finance

1990-1992 & 2004-2006 Saint Augustine's College Raleigh, NC

B.S., Organizational Management

. Human Resource Management

1998-1999 ECPI Technical College Raleigh, NC

Diploma, Office Technology

. IT Support

PROFESSIONAL EXPERIENCE:

February 2009-Present McClinton Law Group Raleigh, NC

Paralegal (General Practice)

. Draft correspondence and legal documents pertaining to Trusts and

Estates, Wills, Business Transactions, Divorce, Custody, Child

Support, Equitable Distribution

. Conduct small business administrative and accounting functions: file

management, general ledger and bank reconciliation, reception and

scheduling, billing and collections

. Schedule hearings, depositions, mediations and client conferences

. Draft complaints and responsive pleadings

. Prepare trial notebooks and exhibits along with other items associated

with trial proceedings

August 2003-April 2009 Wake County Courthouse Raleigh, NC

Deputy Clerk/Administrative Assistant to Clerk of Superior Court

. Provided extensive customer service via phone, email and face-to-face

. Worked in criminal and civil courtrooms assisting the Judge

. Drafted policies, procedures and handbooks

. Evaluated and resolved party and non-party document subpoenas. Handled

responses, privilege issues and motions to quash as necessary

. Developed and conducted discrimination and sexual harassment

prevention seminars

. Recorded and logged medical records obtained via subpoena

. Set cases on Judge calendar, pulled files for court, Filed legal

paperwork

Case Coordinator Wake County Family Court Raleigh, NC

. Provided case management to 500+ cases per Judge

. Evaluated and resolved internal department and escalated client issues

related to domestic family law

. Conducted mediation and status conferences with clients

. Scheduled hearings, depositions, mediations and client conferences

. Drafted correspondence to clients, attorneys, courts and medical

providers

. Answered phones on a multi-line system

. Worked with all Court Personnel

August 1999-April 2003 Firmlogic Raleigh, NC

Paralegal Office Manager

. Provided human resource management, and practice office procedures on

full range of employment matters from application through termination

. Supervised and mentored interns during summer law clerk research

program

. Provided litigation and analytical support including Lexis/Nexus &

Westlaw legal research

. Review requests for document production relevance and privilege upon

receipt of subpoenas and litigation document requests

. Exceeded marketing goals and dollar based quotas every quarter

. Supervised coding and scanning department

. Handled all incoming and outgoing accounts (AP & AR), bank

reconciliations and employee payroll, billing and collections

SOFTWARE SKILLS

. Proficiency in Microsoft Office, including Word, Excel, PowerPoint and

Outlook

. Knowledge and experience in Word Perfect office suite

. Knowledge and experience with Lexis/Nexus and Westlaw, legal &

business research programs

. Knowledge and experience with Quickbooks

References Upon Request

Contact this candidate