Sales Customer Service

Andrew Joiner

*** ******* *** *****, ********* **764 865-***-**** abg6lm@r.postjobfree.com

Objective _______________________________________________________________________________

Management position allowing for advancement with a progressive and growing restaurant company that values

people.

Profile _________________________________________________________________________________

Motivated and personable business professional with multiple college degrees and a successful 20 year track record

in the food service industry. Diplomatic and tactful with professionals on all levels and posesses a willingness to

lead by example and strive to get ahead. Accustomed to handling sensitive and confidential records. Flexible and

versatile ability to self manage with excellent team building and personal development abilities.

Skills Summary _________________________________________________________________________

1. Cost Management 5. Customer Indulgence 9. Labor Proforma

2. Profit and Loss 6. Customer Service 10. Ordering and procurement

3. Budgeting 7. Scheduling 11. Hiring and staffing

4. Marketing and Sales 8. Community 12. Training and development

Involvement

Professional Experience __________________________________________________________________

Outback steakhouse – managing partner Sevierville, tennessee

1. July 2004 – June 2011

2. Five years consecutive sales increase

3. Five years consecutive profit increase

4. 100 % flow through of sales increase in 2011 to bottom line

5. Reduction of food cost by ten percentage points

6. Top ten percent customer indulgence scores in company

blackstone brewery – manager nashville, tennessee

1. October 2003 – June 2004

2. Sales and service in a local microbrewery and restaurant

robert-orr sysco – territory sales nashville, tennessee

1. May 2002 – October 2003

2. Territory sales for restaurants and foodservice establishment

Sunset grill – service nashville, tennessee

May 2001 – May 2002

ROMANO’S MACARONI GRILL – MANAGER PLANTATION, FLORIDA

August 1998 – May 2001

Education ______________________________________________________________________________

Andrew Joiner

Johnson and Wales University – Charleston, South Carolina

Bachelor of Science – Food Service Management

Johnson and Wales University – Charleston, South Carolina

Associate in Applied Science – Culinary Arts

Emory University – Atlanta, Georgia

Undergraduate Studies

Internships __________________________________________________________________________

Ritz Carlton – Atlanta, Georgia

Georges Blanc – Vonnas, France

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