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Customer Service Project Manager

Location:
San Tan Valley, Arizona, 85140, United States
Posted:
May 28, 2010

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********* *******, CPP

**** **** ******** **.

San Tan Valley, AZ 85140

480-***-**** (H) 617-***-****(C)

*****.*******@*****.***

Professional Experience:

Ajilon Financial Staffing

**/** - **rrent

11/08 -1/09

Assignment, Lifelock Inc.

. Produced bi- weekly payroll for 500 hourly and salaried employees.

. Maintained ADP EZLabor and ADP PayXpert payroll database.

. Prepared all termination paperwork for final check pay out.

. Review and respond to all garnishment paperwork.

. Complete downloads of all bi-weekly reports required.

. Handle all inquires regarding EZLabor, PayXpert, and IPay Statements.

. Analyze and document payroll processes for compliance maintenance.

Acumen Fiscal Agent - Payroll Specialist

8/09-11/09

. Process payroll for clients in a multi-state environment

. Edit timesheets and prepare vendor payments.

. Process manual checks

. Prepare enrollment paperwork for clients and employees.

. Review all payroll material for accuracy.

. Administer customer service for clients and employees.

US Airways - Payroll Specialist

03/09-8/09

. Process payroll for 1500-2000 union and non-union employees.

. Maintain direct deposit information on employees.

. Prepare termination transactions.

. Process manual checks.

. Complete payroll adjustments and retroactive payments.

. Review all time and attendance systems for proper entries.

. Enter timesheets for personnel not connected to a T&A system.

IES Commercial Inc. - Payroll Specialist

9/07-11/08

. Produced an In-House Multi State weekly & semi-monthly payroll for

3000-4000 nationwide employees.

. Assisted in the data entry of all new hires, terminations, rate

changes, garnishments, and all other file maintenance for employees on

Spectrum Software.

. Prepared calculations for retroactive payments to employees.

. Prepared, processed, and maintained files for 100 + Prevailing Wage &

Davis Bacon Certified Payrolls.

. Provided customer service to 20 business units within the Commercial

Division.

. Interacted with HR personnel, project managers, & other field

employees to answer questions & resolve problems pertaining to all

payroll issues.

Temporary Services - Nuance Communications/Honeywell Inc.

04/06-7/07

. ADP Payroll & Oracle Accounts Payable Administrator for Nuance

Communications, Inc. Processed bi-weekly payroll for 800+ US &

Canadian employees. Processed weekly Accounts Payable Coded Batches

and Expenses

. Acting Payroll Supervisor during 10-week short-term disability.

Processed payroll through Kronos for 700+ hourly & salaried employees.

Assisted with other reports as required for Honeywell Solutions, Inc.

. Payroll Consulting troubleshooting problems with ADP/EzLabor System

for Cardiotech, Inc.

Helco Electric Inc. - Office Administrator

3/05 - 3/06

. Answered telephones and forward calls to various Operations, Service,

and Warehouse personnel.

. Produced & processed work orders using Structure Software.

. Processed work orders for billing purposes.

. Completed billing process through mailing of invoices to customers.

. Processed all Accounts Payable from Purchase Orders to issuing checks.

. Completed weekly payroll in Structure Software for 50 employees from

timesheets to checks.

. Submitted payroll taxes online after processing weekly payroll.

. Transmitted direct deposit information.

. Maintained files on contract proposals.

. Served as Administrative Assistant to Owner, Project Manager, and

Service manager.

. Assisted Owner with administrative paperwork.

. Prepared files on permits and certificates of insurance.

. Handled Vendor and Customer inquires regarding A/P and A/R.

. Ordered and maintain office supplies.

. Served as back up for Bookkeeper during absences.

Aggregate Industries NE Region - Payroll Specialist

9/02 - 3/05

. Produced weekly In-House Union Payroll for 160 -175, construction

workers, including both GL hour and equipment allocation on JD

Edwards.

. Assisted in the production of weekly In-House Union payroll for 1500-

2000 employees.

. Maintained compliance with all Federal and State Laws while

administering 22 collective bargaining agreements.

. Completed file maintenance on all employees.

. Maintained weekly reports for pension, health & welfare, and 401(k)

reporting for union contracts.

. Provided hourly information for Cooperative and Unified Trust

projects.

. Maintained Champs system to provide Certified Payroll information to

Mass Highway Department.

. Assisted in completing Certified Payrolls for construction jobs

throughout the year.

. Completed DUA, unemployment and wage request forms during seasonal

layoff and yearlong.

Wakefield Materials Corporation (Acquired by Aggregate Industries NE

Region)- Payroll Administrator

6/97 - 9/02

. Produced weekly payroll for 400 hourly and salaried employees

. Maintained ADP PCPW payroll database.

. Provided various labor reports through ADP Reportsmith for all

supervisors.

. Administered pay rules for seven Union plans along with dues and

pension reporting.

. Assisted auditors during annual audits including pension, 401(k), PSP,

Insurance & Union Contracts.

. Handled all inquires regarding payroll.

. Processed routine 401(k) transactions, including contributions, loans,

and distributions.

. Prepared monthly benefit cost for G/L purposes.

. Prepared garnishment checks to submit for payment.

. Assisted HR Manager with various other projects.

Education:

Associate in Business Administration

North Shore Community College, Danvers, MA, GPA 3.8

Computer Applications Certificate

Certified Payroll Professional

Computer Skills:

ADP PCPW ABRA (HRIS) J D Edwards Quicken

Outlook EzLabor

ADP Enterprise Kronos Structure Oracle

Spectrum

ADP PayXpert QuickBooks Microsoft Office Suite - Word,

Excel, Access, Powerpoint

Professional Development Course Work:

High Impact Communication for Women

Mistake Free Grammar and Proofreading

Management Skills for Administrative Support Staff

Intermediate Excel

Advanced Excel

Nuts & Bolts of 401(k) Plans in Massachusetts

Access 2000

North Shore APA Chapter Member 2003

FMLA Seminar, 2003

NE Regional Conference APA, 2004, 2005, 2006

APA Annual Congress 2008

ADP Training 1997-1999

Payroll Training

Reportsmith Training 1 & 2

Year End Seminar

Team Building

University of NH - Browne Center 1997,1998, 2000

Myers-Briggs Type Indicator: Donna Singer, facilitator

References

Kerry McCormack

29 Hodgkins St.

Gloucester, MA 01930

978-***-****

978-***-****

Rosemarie Fraumeni

Insulet Corp.

9 Oak Park Drive

Bedford, MA 01730

781-***-****

Elizabeth Sweitzer

Nuance Communications

1 Wayside Road

Burlington, MA 01803

781-***-****



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