Customer Service Sales

Michael S. Rago

***** **** **** ***., *****, FL *3647 • 813-***-****

******@*****.***

OBJECTIVE:

To become a successful leader in a market to where I can utilize my sales management skills, account management

skills and project management skills through building trust, loyalty and product knowledge to my future and existing

clientele.

PROFESSIONAL SUMMARY:

Innovative sales professional with progressive experience within the sales industry. Skills to build new business

growth, capitalize on existing business and to generate revenue. To facilitate a learning experience, increase

productivity and efficiency as well as enhance company morale. Develop sales forecasts and marketing in the primary

market areas with a proven ability to manage and exceed key account relationships and large scale projects.

PROFESSIONAL EXPERIENCE:

Assistant Service Manager / Service Lane Manager

Wesley Chapel Toyota; Wesley Chapel, Florida 05/10- present

Build a customer base to grow a department by providing excellent customer service, trust in a product and service

with great product knowledge and integrity. Manage a team that consists of 12-20 employees. Provided a service drive

process to exceed customer excellence and to generate profits. Identifying market deficiencies and providing

objections with aggressive advertising and demographic studies. Building customer retention and growing the

business by 12 percent over the prior year’s quotas. Generate revenue through wholesale by implementing B2B

accounts with monthly parts and labor sales. Exceed monthly sales incentives and a customer survey index rating of

94.2 percent.

Assistant Service Manager

Reeves BMW; Tampa, Florida 08/09 – 02/10

Meet and greet guests upon arrival, discuss concerns. Address guests’ question and needs promptly and professionally.

Identify service needs of guests’ vehicle based on historical service data. Advise the guest of features and benefits of

maintaining the longevity of their vehicle based on different levels of service and products available. Advise guests of

estimated service and repair costs and gain their understanding of all services provided. Determine progress of

repair/service orders and inform guests accordingly. Follow up with guests after service is complete to ensure that the

guest is 100% completely satisfied and have personally met and exceeded their expectations. Manage Technicians

daily work load as well as managing the detail and new/used delivery department.

Assistant Service Manager / Service Lane Manager

Lexus of Tampa Bay; Tampa, Florida 02/01 – 08/09

Provided product service to an elite hi-line clientele with exceeding growth of 12 percent year to year since tenure.

Managed a team of 20-35 employees in day to day business operations. Expanded aggressive advertising in non

primary market areas as well as created a valet service to enhance sales growth and dealership honorability.

Facilitated in vehicle sales and financing to ensure customer service through my clientele base. Maintained an average

of 2.5 to 3.0 Hours per RO. Consistently held a CSI index score of 97.8 year to date. Managed a financial statement

as well as utilized Microsoft word, excel and processing to track department sales and performance.

ACCOMPLISHMENTS:

Autonation Service Excellence Award - Autonation Management Training Program

Lexus and Toyota Master Certification - 7 Habits of Highly Effective People

Building Gross Profits and Retention Courses

7 habits of highly effective people

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