Julia Smith Otis

**** ******* **** ** ***********. CA 93313 831-***-****

abg6hk@r.postjobfree.com

Objective

Sales / Marketing career, impacting your organization's sales and profits

through proven skills in business development, account management and

customer retention.

Experience Verizon Wireless 04/08 - 05/11

Assistant Retail Sales Manager 03/10 - 05/11 San Jose, CA

. Reassigned to larger volume store to assume assistant manager's role

in improving sales & service.

. Effectively manage up to 40 employees, including scheduling, training

and motivating sales force to meet and exceed quotas and customer

service expectations.

. Performance Management: Lead team to meet and exceed assigned quotas

and manage churn. Assessed individuals and team performance and

initiated development plans to narrow competency gaps. Ensured retail

area storefront, merchandise and literature are in conformance with

the merchandising plan.

. Staffing/Employee Relations: Developed, trained, motivated, and

coached sales team to produce desired high performance results.

Analyzed staffing needs of the store and provided hiring and promotion

decisions, and initiated disciplinary action, as appropriate.

. Reporting: Responsible for financial and sales reporting. Managed cash

and inventory levels. Monitor daily sales results and activities to

ensure sales, retention, and compliance objectives are met.

Assistant Retail Sales Manager 03/09- 03/10 Hollister, CA

. Developed, motivated and directed sales force to attain and surpass

corporate sales and retention goals.

. Restored underperforming store to successful operation through team

building, training, and motivation. Consistently attained and

surpassed sales quotas.

. Customer Retention: Maintain and grow existing customer base and

manage churn. Ensure that customers and prospective customers are

treated with the highest levels of courtesy and professionalism.

Resolve escalated customer complaints in a timely and empathetic

manner.

. Market & Industry Knowledge: Maintains knowledge of company and market

promotional elements. Remain current on all wireless products and

services, industry and competitive trends, and reinforce findings with

the team.

Retail Sales Rep. 04/08- 03/09 Salinas, CA

. Achieved 101% of objective for renewals and 130% of data target.

. Selected as employee of the year at the Salinas, CA store.

. Promoted to Assistant Retail Sales Manager within 10 months.

The Broken Wing- Owner 11/06- 8/08

Hollister, CA

. Performed all aspects of business ownership including marketing, sales

growth, accounting, inventory control, employee management, tenant

improvements, purchasing and operations.

Countrywide Home Loans- Home Loan Consultant 05/05- 11/06 Monterey,

CA

. Generated a minimum of 1.5 million dollars in purchase, refinance, and

home equity lines of credit loans on a monthly basis.

. Member of the Women's Council of Realtors; Registration Chair.

GMAC Mortgage- Certified Loan Officer 5/03- 5/05

Monterey, CA

. Generated loans in excess of $1.5 million each year.

. Certified: General Motors Family First Division.

Household Credit Services- Customer Service Rep. 1/02- 5/03

Salinas, CA

. Consistently ranked at the top of sales force, exceeding sales quotas.

. Established a large & loyal customer base through high quality

customer service, resulting in customer satisfaction and referrals.

. Excellent performance reviews in areas of productivity, accuracy &

compliance.

New Horizons Computer Learning Center- Account Executive

4/00- 11/01 Bakersfield, CA

. Consistently achieved or surpassed established sales objectives and

quotas.

. Increased sales in major accounts such as Dole, Frito Lay and Kern

County.

7-Up/ RC Bottling Company- Area Sales Manager 1/93- 4/00

Bakersfield, CA

. Expanded territory sales and market share by 27%.

. Established new sales and merchandising routes that led to an increase

in the independent grocery segment.

Education

Tulsa Jr. College 1978 - 1980

Tulsa, OK

. Sales and marketing major.

Bakersfield College 1990-

1991 Bakersfield, CA

. Business management major.

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