Project Manager Customer Service

TERESA A. MASCITTI

*** ********* ****, ****** ****, PA 19026

(484) 479 - 4946 abg6gh@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

• Highly motivated Project Manager with extensive background in Utilities industry.

• Strong customer service, contract development and vendor management skills.

• Exceptional interpersonal skills and team building skills.

• Enjoy’s working in a fast past paced multi faceted environment.

PROFESSIONAL EXPERIENCE

SOFTWARE METHODS - PJM Interconnection - Norristown, PA January 2009 – October 2009

Project Manger PMO - Contractor

• Analyzed and prepared monthly financial reports for Management

• Assisted in Managing The Federal Energy Regulatory Commission Critical Infrastructure Procedures (NERC CIP)

requirements to ensure compliance for auditing.

• Coordinated and assisted in the development of Project Plans for departmental projects.

• Updated milestones and developed budget reports for department.

PECO ENERGY COMPANY - Philadelphia, PA May 2008 – September 2008

Project Manager

• Managed and facilitated resolution to all system related investigations and enhancement projects for clients,

including tracking progress and drive execution of various maintenance activities

• Created communication plan for key stakeholders on oversight of customer operations systems as well as

potential enhancements, internally or externally

• Responsible for System Investigation Request Prioritization, Help Desk Management, Tracker Tool Management,

Ad hoc Client Training and support as needed.

• Apprised upper management regarding any key system trends and analysis. Developing reports to address key

issues i.e.: Cause, duration, corrective actions, and customer impact

TRUEPOSITION, INC. - Berwyn, PA April 2006 – February 2008

Project Manager

• Profit and Loss responsibility for approximately $3MM in addition to a continual EVA process.

• Development and management of Program Tools and Metrics including Earned Value Metrics, Variance Analysis

Reports, Material Forecasting, Cost Model Tools, and Project/Timeline Tools including Microsoft Project.

• AT&T Wireless and TruePosition for facilitating communications between the various functional areas for

successful integration, commissioning, testing and re-homing of E911 deployment sites

• Created and maintained baseline project schedules, risk analysis, and communication plan for each project

• Coordinated internal Technical Support teams to resolve market issues and facilitate market deployments

• Created and defined various departmental processes improvements within IBM Rational Clearquest. Served as

single point of contact for all changes requests, process changes, as well as day to day operations. Key

Performance Indicators were prepared using this data monthly.

ALLIANT ENERGY – COGENEX - King of Prussia, PA March – October 2004

Project Administrator

• Coordinated and prepared proposals

• Handled all incoming/outgoing correspondence

• Managed office personnel

TERESA A. MASCITTI

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• Prepared and submitted payroll and expenses monthly for Directors

PECO ENERGY COMPANY - Philadelphia, PA (1984-2002)

Project Manager / Operations Analyst – Energy Usage (1998-2002)

• Project Managed multiple outsourced contracts in excess of $6MM, resulting in cost savings of $1MM for the

department

• Led monthly review meetings with outsourced vendors to ensure safety and strict compliance with contract

deliverables

• Developed and reconciled operating and maintenance budget, $36MM in 2000 and $42MM in 2001

• Instrumental in the development of the Business Plan and Strategic Initiatives for Energy Usage Department

• Demonstrated ability to interface with all levels of management, internal and external

• Developed, monitored and submitted monthly Performance Indicators, resulting in corrective actions in daily

performance for both meter reading, installation of the network and meter deployment

• Project Lead for Customer and Marketing Services Year 2000 (Y2K) Contingency Development and

Communications team. Demonstrated clear communications skills in Management presentations

• Managed the automation of 22k AMR meters in PECO service territory.

Analyst – Billing Center (1997-1998)

• Tracked and trended weekly errors to establish deficiencies and implement corrective actions

• Active member of re-engineering design team for Customer and Marketing Services

• Prepared and reconciled monthly budget of $1MM

Call Representative, Analyst – Accounts Receivable (1984-1997)

• Managed multiple outsourced credit contracts in the amount of $3MM, including electrical terminations and

telephone contracts

• Assisted in negotiating contracts to obtain pricing that was competitive with market value

• Recognized and implemented new process improvements related to outsourced contracts

• Reconciled monthly operating and maintenance budget Accounts Receivable

• Successful rebidding of termination contracts was conducted to support a new termination process; this created a

higher contact rate in reaching customers prior to termination.

• Received HIGH ENERGY Award ’95 for completion of a successful Public Utility Commission Audit of Vendor

Contracts

AWARDS

• Recipient of Chairman’s Award for exceeding all installation goals on the Automatic Meter Reading (AMR)

Project

• Received Award ‘00 for Outstanding Accomplishment in Automatic Meter Reading Deployment

• Recipient of Three Chairman’s Awards in ’99 and ’00 for work completed on the YEAR 2000 project (Y2K)

Customer and Marketing Services Lead

COMPUTER SKILLS

• Microsoft Office Suite XP

• Customer Information Systems

TERESA A. MASCITTI

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• Passport

• TSO

• Pillar

• SAP

• IBM Rational Clear Quest

• Easytrieve

• Peoplesoft

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