Tiffany Cannady

Raleigh, NC 919-***-**** ( abg6gb@r.postjobfree.com

Client Management Representative II

. Extensive background in HR generalist affairs, including experience in

employee Career Development, Talent Management, mediation, conflict

resolution, benefits and compensation, HR records management. HR policies

development and legal compliance.

Skills

Customer Service

Email and phone support Benefits Administration

Advocacy for customers HR program/Policies

HRIS technologies Performance Management

Training & Development Microsoft Word

Oracle (HRMS and Hobbs) Learning Management

Exporting Reports Transaction processing

HRA

Xtracs

Professional Experience

Fidelity investments-Durham, NC

pROVIDE PHONE SUPPORT in relations to PAYROLL AND HR

Hr/Payroll Client Management Representative II, 7/2008 to Present

Supporting Clients- Bank of America, BASF, ABB, FMR, the Hartford, IBM

Key responsibility:

. Answering queries and handling problem resolution for issue that come in

via telephone and email in an accurate and timely manner.

. Researches and resolves complex customer issues/inquires that may require

interpretation and/or consultation with subject matter expert.

. Sensitivity to concerns of customer and is aware of effect on the

customer as a result of information communicated.

. Is conscientious and accurate in executing day to day duties and the

ability to multitask effectively.

. Ability to prioritize impromptu work assignments along with strong

problem solving skills

. Ability to define problems collects data, establish facts and draw valid

conclusion.

. Reverse reserve specialist

. E communications Specialist

HR Services Associate, 1/2008 - 6/2008

Supporting Clients- IBM

. Answering queries and handling problem resolution for issue that come in

via telephone and email in an accurate and timely manner.

. Researches and resolves complex customer issues/inquires that may require

interpretation and/or consultation with subject matter expert.

. Sensitivity to concerns of customer and is aware of effect on the

customer as a result of information communicated.

. Is conscientious and accurate in executing day to day duties and the

ability to multitask effectively.

. Ability to prioritize impromptu work assignments along with strong

problem solving skills

. Supported Talent Management

Health and Welfare Representative, 8/2007 - 1/2008

Supporting Clients-IBM

Key responsibility:

. Processed Annual Enrollment request

. Processed Life Events

. Educated Customer on different insurance plans

. Advocate for customer for in regards for concerns

. Liaison between customer and insurance carriers

College foundation of Nc - Raleigh, NC

Collections and Customer support, 1/2007 to 8/2007

Working with borrowers to help find solutions to keep there accounts up to

date.

Key Responsibilities:

. Entering personal information into borrowers accounts.

. Providing solutions to borrowers to help get accounts up to date.

. Collecting on borrowers that are past due.

. Served as an inbound customer support rep for customers with questions on

loans.

Jerry's Artarama - Raleigh, NC

Customer Service, 8/2004 to 12/2006

Key responsibilities:

. Placed orders for art supplies.

. Provided training for new hires.

. Located missing orders and replaced items that were lost/damage or

stolen.

Food lion - Raleigh, NC

Cashier, 8/2002 to 8/2004

Key responsibilities:

. Shift supervisor.

. Stocker.

. Cashier

Kroger - Raleigh, NC

Cashier, 6/1999 to 8/2002

Key responsibilities:

. Cashier.

Education

Wake technical community college - Raleigh, NC

Certificate in Human Resource Management, 8/2010-5/2011

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