Customer Service Manager

Christine A. Budreau, MA 408-***-****

(home); 603-***-**** (cell)

**** ****** ******, *** ***, San Jose, CA 95118

abg6fi@r.postjobfree.com

CAREER OBJECTIVE: Administrative Assistant

SKILLS AND QUALIFICATIONS:

* Background in office administration, handling multiple projects,

invoicing, providing orientations, and training/supervising staff.

* Excellent customer service, office administration, time management,

problem-solving, and computer skills.

* Taught seminars in computer skills, customer service, and office/computer

skills.

* Professional Skills: MS Office, some QuickBooks, Publisher and Power

Point, Clip Art, Outlook, and the Internet.

* Credential in Career Development, Business Management, and Computer

Applications.

EDUCATION: Bachelor's degree in Speech Communications, San Jose State

University. Typing Speed: 65 WPM.

PROFESSIONAL EXPERIENCE:

Project HIRED, San Jose, CA

10/10-06/11

Employment/Client Services Specialist

. General office duties included maintaining/updating Excel metrics,

database, and files; assisting clients; writing correspondence;

processing clients' documentation; and creating flyers.

Southern New Hampshire Services, Manchester, NH

10/06-09/08

Employment Counselor Specialist

. Provided employment services; facilitated orientations and program

planning; administered regulations, policies, and procedures; expenditure

authorization; assistance with multiple projects; and database

management.

Community Action Program/Senior Community Service Employment Program,

Concord, NH 10/05-10/06

Program Manager

. Assisted Program Director with processing new hire paperwork and

invoices; providing orientations; recruiting, supervising, and training

staff; writing reports; completing multiple projects; data management,

training services, and the daily operation of program.

Adult Learning Center, Nashua, NH

02/05-06/05

GED Instructor (Short-Term, Contract Position)

. Provided career development; social services; student

advisement; assessment; and job search, ESL, life/workplace

skills,

and GED instruction for diverse TANF students; developed

materials; collected data; and wrote/updated monthly reports.

Workplace/Life Skills Education Business

Workplace/Life Skills Education Facilitator

11/01-01/05

. Developed, promoted, and facilitated workplace/life skills seminars for

diverse clients and for professional/administrative staff on a

contractual basis for various organizations, such as Dartmouth-Hitchcock.

Santa Clara Unified School District, Santa Clara, CA

12/95-02/01

Adult Education Program Developer/Instructor

* Assisted Program Specialist with office administration, program

development, orientations, employment services, data collection, and

facilitating training in customer service, office, and computer skills.

* Possessed a Designated Subjects Adult Education Credential in Business

Management and Computer Applications.

OTHER RELATED EXPERIENCE:

Program Development/Self-Employed, Campbell, CA, Program Developer

* Researched/implemented employment services policies and procedures and

facilitated training in customer service, office/computer skills, and

safety.

Services for Brain Impaired, San Jose, CA, Intake Coordinator/Program

Manager

* Developed/facilitated employment services, programs, policies, and

procedures; handled multiple projects; processed new hire paperwork and

invoices; facilitated orientations and safety seminars; recruited,

trained, and supervised staff and volunteers; and managed all aspects of

office administration.

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