Customer Service Sales

Haley Fritz Page *

*** ********* ***** *** *

Cincinnati Ohio 45219

Home Phone 513-***-****

QUALIFICATIONS SUMMARY

Highly personable Administrative Assistant with over seven years of

experience in customer service, sales processing, event planning and call-

center operations within the non-profit medical field and entertainment

industries including collegian athletics and theme parks. As an ambitious

go-getter with meticulous attention to detail, I believe I can be a great

asset to your company.

o Looking to relocate

o Talent for identifying what needs to be done before being told and

completing it in a timely fashion. Comfortable with being on my own

without the need of much supervision or guidance.

o Ability to multitask while staying organized and punctual.

o Expertise in resolving conflict and manage problems quickly and

calmly.

o Benefit from fast pace work activity

o Received numerous company achievement awards for delivery of

exceptional customer service.

o Proficient with Microsoft Office System (including Microsoft Word,

Microsoft Excel, Microsoft PowerPoint , Microsoft Access, and

Microsoft Outlook ).

PROFESSIONAL EXPERIENCE

January 2010- Present

ASSISTANT TO THE CEO

Elizabeth Campbell Medical Center

Responsible for Administrative duties which include assisting in event

planning and execution, maintaining email archives throughout the company,

scheduling meetings, charting, filing, packing, and distributing mail.

Responsible for opening and/or closing the building; screening and signing

in all visitors, clients, guests, volunteers and vendors; monitoring and

operating security alarms and cameras, as well as access control systems.

Grant research. Answer multi-line telephone; forward calls and give general

information. Provide basic clerical support as needed.

2004-2009

SENIOR MANAGER GUEST RELATIONS/MEMBERSHIP/RECEPTIONIST

Coney Island - Cincinnati Ohio

Responsible for answer all incoming calls and perform daily office duties.

Knowledge of Microsoft Office. Can easily handle switchboard activity.

Responsible for daily/weekly/monthly revenue reports. Experience with money

handling, data entry, email, managerial duties, customer service, and

membership and merchandise sales.

2007-2008

CALL CENTER REPRESENTATIVE

Institute for Policy Research at the University of Cincinnati

Student interviewer at the University Call Center, political polling

company, trusted to remain unbiased in giving and receiving political

information.

2008-2009

STUDENT TICKET SALES REPRESENTATIVE AND EVENT EXECUTER

University of Cincinnati Athletic Ticket Office

Responsible for selling tickets to all athletic events within the

University. Help set up for special events, games and fundraisers. Handling

money and operating ticket sales IT program. (2006-2008 Wright State

University Athletics)

2007-2009

HEAD CHEERLEADING COACH

Finneytown High School-Cincinnati Area

Ability to work with children, responsible for athletic fundraising for

school and coordinating community service projects.

________________________________________________________________________

EDUCATION

Currently attending University of Cincinnati studying Office Information

Technology and Event Planning with Facility and Hospitality Management.

Will be starting fifth and final year this fall pending internship or co-

op.

Will graduate with Associate Degree in Event Planning late this year.

EXTRACURICULAR ACTIVITIES

2011

Annie Fitzgerald Scholarship Award Recipient

Winner of Annie Fitzgerald top scholarship for leadership and volunteerism

in the community among the University of Cincinnati.

2010-Present

Development Committee

Helped develop, plan and execute Taste of the Neighborhood for Mercy

Neighborhood Ministries largest fundraiser of the year. Shadowed Head of

Development throughout entire process.

2000-PRESENT

VOLUNTEER

Mercy Hospital Outreach Program

Volunteer for Mercy Hospitals. Various duties performed as needed

throughout the year, mostly during holidays and the start of community

schools. Volunteered since the age of 10.

KAPPA DELTA SORORITY

2008-2009 CHAPLAIN

Also member of the standards board for Kappa Delta Sorority and other Greek

organizations. My position as Chaplain requires me to help my sisters

through troubled times with integrity and offer unbiased advice. I am

expected to maintain the

confidentiality of those interactions. As a member of the Standards Board I

was elected as a role model by my peers to uphold the positive

representation of the sorority.

Kappa Delta is a Philanthropy based organization actively assisting,

marketing and fundraising for global and local causes such as Girl Scouts

of America, Prevent Child Abuse America, Children's Hospital in Richmond

Virginia, The Make A Wish Foundation and Habitat for Humanity.

GLOBAL LEADERS CONFERENCE

2005 ATTENDEE

Selected as one of the twenty representatives in all Ohio to attend Global

Leaders Conference in Washington DC. Met with President Bill Clinton and

other United State leaders and attended conferences on the development of

our future.

STUDENT EXCHANGE PROGRAM

2005 UNITED STATES REPRESENTATIVE TO MUNICH GERMANY

Selected as one of the ten representatives from the school to partake in a

student exchange with Germany. Taught German students about life, culture

and History of America.

REFRENCES

Kathy Moses, 513-***-**** Mercy Hospital Outreach Nurse

Brad McElhaney, 513-***-**** Institute for Policy Research Manager

Linda Layton, 513-***-**** Vice President Coney Island

Nina Schultz, 513-***-**** Vice President CFO Planned Parenthood

Becki Brenner, 513-***-**** President and CEO Planned Parenthood

Contact this candidate