Customer Service Manager

Jeralynn Lowther

*** ******** ** ********* ** ***28 760-***-****

***********@*********.***

Objective__________________________________________________________

Payroll Department demonstrated organization, customer service,

communication and proper management skills proven by years of successful

employment

Profile____________________________________________________________

Motivated personable business professional with successful track record of

work history and running a company business. Talent for quickly adapting

to critical business solutions. Diplomatic and tactful with professionals

and non-professionals at all levels. Accustomed to handling sensitive

confidential records. Handling and solving time sensitive matters to

insure the continued on time checks, reports and all issues based on time

deadlines.

Flexible and versatile - able to maintain a sense of humor under pressure.

Poised and competent with demonstrated ability to handle difficult employee

problems. Able to handle deadline-driven environments. Have worked hand in

hand with the HR Department

Skills Summary__________________________________________________________

. Project Management . Customer Service

.Equipment /

. Report Preparation . Accounting/Bookkeeping

word, excel, printers

. Written Correspondence . Office Operations

telephone, fax

. General Office Skills . Computer Savvy

. Implemented from manual paper payroll with 300 Team Members to a

sophisticated payroll system with over 2000 Team Members

. Initiated FDA approval for new product item/ hold several US Patents

Professional Experiences___________________________________________________

. Audit calculated tips, reconcile and balance

. Prepare and supervise insurance adjustment worksheets

. Supervise and audit input of insurance deductions to payroll to

collect premiums

. Supervise and audit vacation (LOA) liabilities/PTO

. Have generated reports sent to various departments

. Monitor and supervise attendance policies

. Supervise payroll staff in daily functions

. Act as Payroll Manager in the absence of the Manager

. Implamentated and designed many needed forms due to new business start-

up

. Started and continue to make operation procedures

. Do year end procedures to close out the year for payroll

. Implement all new yearly forms as needed

. Maintained and payroll department as acting Manager during Manager's

FMLA Leave

. Have gone through 2 implementations of the payroll systems / and the

installation of time clocks, currently in a second phase/ currently

working with HR integrating their HRIS system into the payroll system

Customer Service / Problem Solving

. Oversee office operations and provide impeccable customer service

. Develop and new procedures as needed

. Make sure all corrections are handled properly

Employment History_____________________________________________________

Pala, Ca Payroll Department March 2001 - December 2009, Handled all

functions of payroll from start to finish for 2000 employees. Started as

payroll clerk and then promoted to lead payroll rep.

. 401K, garnishments, cafeteria plans, LOA'S, PTO, 3rd party sick pay,

tip reports. Write new procedures, year end, monitor & supervise

attendance policies. Worked closely with HR for their policies and

procedures, benefits, including new-hire orientation.

K&L Enterprises Gardena, CA Manufacturing Plant, Self Employed All

aspects of running a business 1985 - 1999 Produced medical product.

Husband Fire Extinguisher Co. Handled the books/AR/AP, scheduled work

calls

Family ran business. Participated in the daily functions of a family style

restaurant

Education_______________________________________________________________

Ceritos College Cerritos, CA 1982, Human Relations in Business

Computer Skills__________________________________________________________

Microsoft Word Microsoft Excel Microsoft Publisher

Report Writer Kronos Time Keeper ADP/PRO

Microsoft Outlook

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