Manager Customer Service

PROFESSIONAL

QUALIFICATIONS

AWARDS

EXPERIENCE

SUMMARY

Award-winning Home Builder with extensive experience/expertise including:

Start-to-Finish Project Management, Bid Management, Material Estimation,

Relationship Building, Sub-Contractor Management, Safety, and QC/QA.

Prominent Home Building Business Has Been In the Family for Generations

25-plus years of success in the construction industry

Ø

Coordinating the smoothness and success of projects

Ø

Expertise in achieving mission-critical deadlines with no excuses

Ø

Great ability to troubleshoot and overcome project problems

Ø

Bachelor of Arts in Business Management

Ø

è Applied Knowledge & Demonstrated Strengths è

Leadership by example Managing and motivating teams

Self-motivated/self-reliant Time management/prioritization skills

Relentless follow-up Exceptional communication skills

Anticipating problems Skilled in new building techniques

• Top Ten List of Builders in the 2000 Pittsburgh Business Times.

• Millennium Award for Excellence in Customer Service, Quality Builders Warranty

Corp.

• Won 6 Parade of Homes Awards (Meadowbrook Home Model) from the Washington

County Builders Association in the fall of 2000 for homes under $200K, including: Best

Exterior, Best Interior Decorating, Best Kitchen & Breakfast Area, Best Floor Plan, Best

Master Bedroom, and Best Entry & Living Area.

• Parade of Homes Awards: Pine Creek Home Model from the Washington County

Builders Association in the fall of 1998 for Best Kitchen & Breakfast Area.

Emerald Project Management Co., Inc. è Bethel Park, PA è 2005-Present

Consultants for construction and land development projects;

FOUNDER / GENERAL MANAGER

• Directly responsible for ensuring the accurate and timely completion of multiple projects.

• Manage projects including: strip mall renovations ranging to $25K, residential renovations

to ranging to $30K, and projected land development ranging to $1 million.

• Successfully competed against big-name builder competition.

T. Ryan Enterprises, Inc. è Bethel Park, PA è 1992-2005

Residential home builder

FOUNDER / PRESIDENT

• Won several prestigious homebuilding awards as listed in the awards section.

• Sold and Constructed 144 single family homes that averaged $225K each and 56

Carriage Homes that averaged $125K each. Developments include: Westpointe, Fox

Point, Cross Creek, Pine Creek, Southern Pines, Meadow Brook, Town Hall Estates

& Carriage Brook.

• Analyzed corporate statements and prepared project reports for bank financing.

• Purchasing lots and worked with land developers and site engineers.

• Read and interpreted blueprints and reviewed house designs with architects.

• Established job cost budgets with software programs.

• Provided oversight of all office and construction personnel and inspected homes for

Professional

Experience cont.

quality.

• Coordinated all sales & marketing activities.

Resume of Thomas P. Ryan – Page Two

Sedeca Development Company, Inc. è Bethel Park, PAè 1997-2000

Residential land Development Company

FOUNDER & PRESIDENT

• Managed company while concurrently managing T. Ryan Enterprises .

• Purchased underdeveloped land and reviewed/approved site design with engineers.

• Gained township site design and engineering approvals.

• Supervised project development from start-to-finish.

• Provided oversight of 16 acres and $1.4 million in land development . for Carriage

Brook

• Successfully overcame numerous obstacles, including geological issues and DER.

• Strictly adhered to local, state, and federal specifications for erosion control.

• Assisted in the preparation and documentation of the Declaration Covenants.

• Prepared budgets for site development using software programs.

• Developed the land per engineered drawings.

• Met with township engineers for site approval.

• Coordinated building type and style that was best suited for the land.

• Prepared contracts and punch lists for subcontractors.

Ry-Air Flow, Inc. è Bethel Park, PA è 1987-1992

HVAC service provider for new residential & commercial construction

FOUNDER & PRESIDENT

• Sold and installed numerous systems, including:

• 120 Heat Pump Systems at Williamsburg South Rental Property ($300K).

• 48 Furnace Systems at the Hampshire House Apartment Building ($75K; conversion).

• 12 HVAC Systems for Waterdam Plaza Shops ($75K; commercial).

• 2 Rooftop HVAC Systems, including all components, for Waterdam Office Park ($75K;

commercial).

• 75 Residential HVAC Systems to Heartland Homes ($265K).

• 100 Residential HVAC Systems to All-Star Homes ($350K).

• 50 Replacement HVAC Systems.

Merna Corporation è Mount Lebanon, PA è 1982-1987

Rental & property Management Company

PROPERTY MANAGER 1985-1987

• Sold and managed lease contracts for 200 rental units for Glencannon Rental

Properties.

• Contracted services to renovation companies.

• Effectively managed day-to-day operations.

SERVICE TECHNICIAN 1982-1985

• Performed basic builder repairs in a multitasking environment.

84 Lumber è Belle Vernon, PA è 1980-1982

Leading contractor supplier

MANAGER-IN-TRAINING

• Received extensive training on product knowledge and sales training.

• Provided consultative sales of building supplies to contractors and building companies.

• Consulted and sold remodeling materials and home maintenance supplies.

• Sold 84 Lumber home packages to builders and individual homeowners.

• Earned 2nd Place in a National sales contest that 84 Lumber sponsored.

PROFESSIONAL

SOFTWARE

PERSONAL

HIGHER

PROFESSIONAL

INTERESTS

TRAINING

SKILLS

EDUCATION

MEMBERSHIPS

Walsh College è North Canton, OH

Bachelor of Arts in Business Management

Resume of Thomas P. Ryan – Page Three

• HVAC, Dean’s List, Certification of Completion – Community College of Allegheny

County

• HVAC Factory Training – Lennox Corporation, Columbus, OH

• Dale Carnegie Courses

• Carriage Brook Condominium Association – Past President

• Builders Association of Metropolitan Pittsburgh – Former Member

• Washington County Builders Association – Former Member

• MS Office (Word, Excel)

• Real World Accounting

• Fast Tracs Scheduling

• Golf … Water Skiing … Snow Skiing … Trade Magazines … Volunteering at the YMCA

Contact this candidate