Customer Service Management

Jairo a. ***** Vista Murrieta, Murrieta, CA ***** (951) 704

heatley 5443 ************@*****.***

Certificates

• Federal Emergency Management Agency ICS 100 Introduction - Incident Command System

• Federal Emergency Management Agency IS 240A Leadership & Influence

• Federal Emergency Management Agency IS 802 Emergency Support Function

(Communication)

• Federal Emergency Management Agency IS00005A Introduction – Hazardous Materials

Professional Skills:

Data Entry /Records Management

Microsoft Office 2007 (Word, Excel, Outlook)

Customer Service (Conflict resolution/Cash handling)

General Computer/Office Equipment (fax, printer, phones) knowledge

OSHA Certified Forklift Driver

Objective

To utilize my skills and experience in general logistics,

warehousing and computerized inventory management systems to

achieve the company goals in a large warehousing environment.

Work Experience

KIMCO STAFFING

2010-2011

Ryder Warehouse Auditor

Temporary assignment auditing inventory, running reports and working with

Logistics to ensure correct inventory amount was shipped to national stores.

Loading shipments on to common Carriers ie,. Daylight, Road Runner,

FedEx Freight/Air, and UPS

MCCS - CAMP PENDLETON, CA

2009-2010

Gas Station Attendant/Inventory Control

Cashier- responsible for taking payments from customers (total daily

average cash sales of $20,000)

Inspected materials in their storage locations to ensure that the

sensitive inventory were not deteriorated/damage for insurance purposes

Inventory management- Audited monthly inventory of all MCCS sites

(cigarettes, snacks, drinks, gas cans, oil, timing belts etc.) Verified

discrepancies on stock quantities, packaging, quality and pricing

Accountable for the daily Physical Inventory of all materials/stocks/

Prepared reports of all properties/equipments/stocks on hand balance

Researched local gas prices and implemented marketing strategies to

attract and retain customers

USMC CAMP - LEJEUNE, NC

2006-2009

United States Marine Corps - Logistics/Warehouse Specialist

Classified, reviewed and input data in the computer terminal according to

prices, manufacturers name, part number/model number and stock number of

certain materials (responsible for government property valued in the

millions)

Supervised an average of 45 Marines; trained for preparation of material

movement by common carriers

Scanned and retrieved systems functions, generated routine reports,

record keeping and filing, performed technical research functions

Responsible for requisition and procurement processing

Certified in Material Preservation and Management

Maintained and prepared necessary accounting and supply documents,

maintained custody records, performed reconciliations and took timely

action to ensure corrective action of problem areas

Damage and Inventory Control experience; Dispatching and shipment order tracking,

Tracked large shipments for prompt delivery overseas by use of RFID Codes

(average of 25 per day valued at over one million)

Shipping and Receiving of Government shipments in and out of the US and

Auditing of all Shipments.

HECHTS BALLSTON COMMON MALL - ARLINGTON, VA

2004-2006

Customer Service/Retail Sales

Started in the male shoes department assisting with stocking, product inventory, cashier, and

general sales; assisted other departments as needed.

Assigned to the Customer Service desk where I processed returns/refunds, resolved customer

issues and complaints, answered phones/resolved irate calls, collected cashier drawers/verified

balances and gift wrapped items per customer request.

Education

Diploma

Fairfax High School – Fairfax, VA

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