High School Software

Sherman Shumpert **** Trinity Rd ? Cordova, TN ***18 ?

312-***-**** ? abg6c2@r.postjobfree.com

Information Technology Support specialist

. Accomplished, results-oriented professional with a 12+ year successful

track record in information technology support.

. Engender instant credibility and trust immediately upon first

impression. Solid listening skills and ability to establish solid

business relationships; quickly build rapport, establish trust, and

motivate others.

. Tenacious problem solver; assume ownership of issues to ensure

complete resolution. Excel in highly challenging environments

requiring focused decision-making and a calm presence.

. Technical proficiency with Microsoft Office Suite, Lotus 1-2-3,

Blackberry Enterprise Server, Microsoft Exchange 2008, Mac iOS5,

Windows XP/Vista/7.

Project Management Strategic Budget Planning, Proven Professionalism

Training and Team Leadership Process Improvement

Problem Solving & Analysis Total Quality Management

PROFESSIONAL EXPERIENCE

Network Administrator 2009 - Present Taylor Advantage

Logistics LLC ? Memphis, TN

. Developed and implemented numerous processes that resulted in improved

workflow while decreasing customer complaints.

. Installed and maintained multiple software applications on windows 7

platform, to increase the focus on overall productivity, tracking, and

ensuring on time product deliveries.

. Research, purchase all hardware and peripherals

. Troubleshoot any hardware or software issues decreasing down time.

Key Accomplishments:

Reduced system related down time by 15% by creating a shared drive to

provide company wide access to all programs.

Systems Administrator/Site Lead 2007 - 2009

U.S. Army Corps of Engineers ? Chicago, IL.

. Responsible for the maintenance of 22 servers, backup, updates, user

accounts and data migration

. Delegating daily tasks to a team of technicians, preventing support for

the facility

. Setup and disperse Blackberry devices to the user community

. Support multiple platforms, Windows OS, Linux and Mac iOS5

. Configure network infrastructure i.e. switches, router and hubs for

optimal network connectivity.

Key Accomplishments:

Supported various applications providing a 25% increase in systems

accuracy by providing proactive approaches to maintenance and updates.

Increased productivity 38% through help desk support.

Awarded the presidents award for 2 years, because of service and support.

Network Administrator 2003 - 2007 Calkin

Technologies ? Homewood, IL.

. Troubleshoot all software and hardware issues

. Provide end- user training on the implementation of new software and

hardware

. Installed and maintained multiple software applications i.e. opensource,

Active directory, windows server 2003 & 2008, and smartboard technologies.

Key Accomplishments:

Developed support team for WAN and LAN increasing revenue by 10%.

Reduced company spending for out side support by 22%

Computer Specialist/ CNA2000 - 2003

getronics Govt. solutions/INS ? Chicago, IL.

. Providing Network administration using Novell 3.2, along with E-mail

administration using CC-Mail 8.5

. Enhancing Novell server maintenance, upgrade, and performing full server

backups using Arc serve 6

. Provide desk side support for networking connectivity issues and any

peripherals.

. Setup and support of the installation of new peripherals and software.

EDUCATION

Knoxville College Knoxville, TN. A.S. of Computer Science

Kenwood Academy High School Chicago, IL. High School Diploma

Professional Certifications: A + 1999, MCP 2000, CCNA 2002, HP Certified

Printer Technician.

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