Customer Service Assistant

JOANN ZACKAROFF

***-*** ******* ******** *****: (803)

***-****

Rock Hill, SC 29730 E-mail: abg6bc@r.postjobfree.com

SKILLS: Vital Signs, Venipuncture, CPT and

ICD-9 codes, MediSoft, Envoy,

Microsoft Word. Typing 65

W.P.M.

EXPERIENCE:

July 2003 to Medical Receptionist /

Administrative Assistant / Assistant

March 2011 Burton Banner, M.D., 2281 Victory

Blvd., Staten Island, NY 10314

. Development, maintenance and coordination of daily appointment

schedule using Medisoft.

. Oversee office inventory, including replenishment of office and

medical supplies.

. Submission of electronic referrals, correspondence with

affiliates, insurance companies and vendors.

. Perform Pediatric vitals, execute hearing/vision screenings, as

well as follow-up instructions

May 2001 - Medical Assistant

February 2003 Pain Management Center of Long Island,

77 No.Centre Ave, Rockville Centre NY 11570

. Assistant to four physicians and one licensed acupuncturist,

operating in an extremely demanding environment.

. Drawing up injections and assisting physicians in procedures

such as, Trigger Point and Caudal injections.

. Assist in Intrathecal Morphine Pump refills and finalize patient

demographics on prescriptions.

. Daily replenishment of nine exam rooms, including ordering of

supplies and maintenance of inventory.

. Occasional Front desk support, comprised of scheduling

appointments and patient check in / out.

October 1999 - Medical Receptionist

February 2001 Siranush Cholakian, M.D., 64-06

Fitchett St, Rego Park, NY

. Development, implementation and utilization of patient

scheduling for a face-pace, reputable, family practice.

. Maintenance of all office inventories and processed all lab

specimens and test requests.

. Extensive follow up with insurance companies, including

submission and reconcilement of claims and appeals.

. Completed two hundred hour internship required by New York

Medical and Dental Assistant School

April 1998 - Collections Clerk, Hospital Out-

Patient Department

April 1999 Network Recovery Services, 346

Westbury Ave, Carle Place, NY

. Conducted cold call collections on delinquent accounts provided

by New York Hospital and their affiliate clinics.

. Continually exceeded monthly collection quotas, together with

development and analysis of aging reports.

. Performed credit checks, negotiated settlements, and coordinated

closely with management to achieve quotas.

. Correspondence with insurance companies in order to reconcile

rejected claims and appeals.

September 1993 - W F S Services Incorporated

February 1998 One Harmon Meadow Blvd., Secaucus, NJ

. Supervised twenty Customer Service Representatives for a Medical-

based, Receivables Management Company.

. Developed and executed job performance standards, as well as

training, quality control, and employee evaluations.

. Posted daily receipts, processed rejected insurance claims and

appeals, and liaison between departments/clients.

. Progressed rapidly, moving from Customer Service Representative

to Supervisor in less than one year.

EDUCATION:

2000 The New York School of Medical

and Dental Assistants

Certified Medical Assistant

1990 The College of Staten Island

A.A.S. - Business

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