Customer Service Administrative Assistant
Resume:
Linda Nelson
***** ******* **** **. ( Yorba Linda, CA 92886 ( 714-***-**** ( lin-
abg68c@r.postjobfree.com
Objective
Executive/Administrative Assistant position which allows me to use my
experience in providing
high level administrative and people skills to support the goals of
executives and their departments.
Summary of Qualifications
o Ability to juggle and prioritize the various needs of multiple
supervisors
o Self-motivated and energized by opportunity to be highly productive
o Strong skills in organization and communication
o Works within Microsoft Word, Outlook, Excel, and Power Point
o Enthusiastic about being supportive to teammates, clients, and
customers
o Wide experience in managing multiple projects to successful completion
o Always ready to handle problems inside and outside area of
responsibility
o Strong sense of loyalty, integrity, compassion, and confidentiality
Professional Tasking
production and Organization
o FILE AND RETRIEVE CORPORATE DOCUMENTS, RECORDS, AND REPORTS
o Use of Word, Power Point, Excel, and Outlook
o Maintain various databases and contact files
o Independently author professional correspondence to customers and
vendors
o Prepare expense reports and reconcile credit card statements
o Review and distribute mail/faxes/reports/memos
o Assist HR with applicant testing and new hire training
o Prepare agendas; take meeting minutes; generate reports
o Order supplies;maintain records management systems; and perform basic
bookkeeping work
Communication
o ANSWER TELEPHONES; GIVE INFORMATION TO CALLERS; TRANSFER CALLS; PLACE
CALLS; WELCOME GUESTS
o Resolve all customer concerns in a timely and professional manner
o Respond to all inquiries within 24 hours
o Serve as liaison between departments; volunteered computer training
for staff
o Interact with vendors to maintain/repair equipment and get supply bids
o Professional interaction with internal and external contacts
scheduling
o MONITOR AND MAINTAIN MULTIPLE CALENDARS
o Arrange for staff meetings and conference calls
o Oversee staffing of volunteers
o Facilitate meetings and special events
Employment History
Current Administrative Assistant, Bennett Financial, Placentia,
CA
2010 Administrative Assistant, Little Company of Mary Medical
Center, Torrance, CA
2009-2010 Provided caregiver service and volunteered at schools
and in the community
2000-2008 Executive Assistant, Eastside Christian Church,
Fullerton, CA
1999-2000 Customer Service Manager Assistant, ADT Security,
Anaheim, CA
1998-1999 Executive Assistant to President, Precision Events,
Anaheim, CA
1997-1998 Executive Assistant to COO, PennWilson CNG, Santa Fe
Springs, CA
1994-1997 State Office Coordinator/Assistant to State Manager,
Promise Keepers, Diamond Bar, CA
*Associate Degree
*BLS certificate for Healthcare Providers
*Management Skills for Assistants certificate
*How to Manage Multiple Projects, Meet Deadlines, and Achieve Objectives
certificate
* 65 wpm typing
I have been providing outstanding administrative support for many years. I
was in my last position for over 8 years when I was suddenly laid off as my
boss retired and the new boss negotiated to bring his previous assistant
with him. Some of the people I have served previously are a Case Management
Director, a President of an event planning company, a COO of a
manufacturing firm, a State Director for a non profit organization, a
senior pastor and staff of a mega church, and a Customer Service Manager
for a national product and service company. My skills are not industry
specific.
I manage details so my bosses don't have to. I provide high-level
independent administrative support and oversight for a broad range of
activities, with the goal of relieving my supervisor of many routine
matters and maximizing the efficiency and effectiveness of the department.
I'm required to exercise a high degree of judgment, confidentiality,
discretion and tact in all communications and interactions. I use all
Microsoft Office applications to successfully complete my diverse tasks. My
tracking and follow-up skills are outstanding as I personally believe
strongly in keeping one's commitments.
Throughout my career as an Executive Assistant, I have maintained the
highest performance standards within a diverse range of administrative
functions. My ability to multi task while paying attention to the details,
has allowed me to function in a role crucial to the success of my
employers. My DNA is that of support and service so I thrive with working
alongside others to increase productivity and to meet needs in an excellent
and caring manner. I have developed the skills that ensure the highest
level of competence, time management and confidentiality.
I understand how to juggle and prioritize the various needs of multiple
supervisors. I served as liaison between department heads and support
staff; assumed role of resource person to office staff while working
effectively with other team members; planned, organized and managed
resources to bring about the successful completion of specific projects
within time frame and within budget constraints. I have the ability to work
equally well in both team-oriented and self-directed environments.
I believe I can offer you a complete package as the ideal candidate. In
addition to outstanding administrative skills, I also offer high moral
values and a strong work ethic. If you are seeking someone who is reliable,
stable, and enthusiastic about serving please contact me as I would welcome
the opportunity to discuss your needs and expectations.
Regards,
Linda Nelson
Quotes from previous employers:
"Linda is very effective in the use of her time. She is able to set
priorities, minimize interruptions, develop realistic plans, balance long
term and short term goals, and manage work flow."
"She has a loyalty to the office and can be trusted with critical
confidential information."
"She is very professional, not only with the quality of her work but also
with the way she responded to people
"She has an incredible work ethic."
"She worked well independently. I would give her a list of tasks and she
methodically and professionally would complete the lists, essentially on
her own."
"Linda is always ready to handle problems inside and outside of her area of
responsibility by assuming ownership of even the most challenging problems
to the smallest of detail and spending whatever time is needed to solve
them."
"She is an exemplary performer and a good role model for others."
"She is viewed as a valuable resource by the team."
"Her unique talents, enthusiasm, friendly demeanor, trustworthiness, and
strong work ethic make her a considerable asset."
Contact this candidate