Customer Service Assistant

Location:

Posted:

July 10, 2011

Leshara Davis

252-***-**** ************@*****.***

PROFILE

INNOVATIVE, VERSATILE, AND ANALYTICAL PROFESSIONAL WITH OVER EIGHT YEARS OF EXPERIENCE AS A DENTAL ASSISTANT WITH

FUNCTIONAL EXPERTISE IN SURGICAL PROCEDURES AND GENERAL ANESTHESIA.

EDUCATION

EVEREST INSTITUTE (FORMERLY KNOWN AS KEE BUSINESS COLLEGE), CHESAPEAKE, VA

DENTAL ASSISTANT PROGRAM, MARCH 2001. COURSEWORK IN DENTAL SPECIALTIES, OFFICE EMERGENCIES, RADIOGRAPHY, OPERATORY

DENTISTRY, LABORATORY PROCEDURES, AND DENTAL ANATOMY. COMPLETED RADIATION SAFETY COURSEWORK.

CERTIFICATIONS

OSHA COMPLIANCE, HIPPA TRAINING, CUSTOMER SERVICE EXCELLENCE, CPR / 1 AID CERTIFIED, X-RAY CERTIFIED.

EXPERIENCE

NENC ORAL MAXILLOFACIAL SURGERY, NAGS HEAD, NC

CERTIFIED DENTAL ASSISTANT, MARCH 2003 – APRIL 2011

• Assisted physicians with dental and surgical procedures including jaw reconstruction, dental implants, and

tooth extraction.

• Assisted physicians during four-handed dentistry.

• Scheduled and greeted patients; screened incoming calls for physicians/nurses; handled patient inquiries;

purchased office supplies and performed data entry related to patient background, notes, and chart

information.

• Obtained authorization for referral /prescription though major insurance companies and pharmacies.

• Performed oral radiology of clients for physician analysis.

• Administered General Anesthesia; obtained and monitored patient vital signs.

• Increased productivity through superior client interaction, allowing physicians to evaluate more patients

• Assisted physician in surgical biopsies and procedures

• Knowledge of all OSHA and HIPPA guidelines to include infection control and sterilization

• Sterilized and stocked Instruments

CAROLINA HOUSE, ELIZABETH CITY, NC

RESIDENT AID, MAY 2001 – MARCH 2003

• Observed residents to ensure the safety of surroundings and to monitor patient activity as suggested by

physicians.

• Assisted residents in obtaining and ensuring normal hygiene and clean living quarters

• Obtained and monitored patients vital signs

KIYANDA ROCKELL PETERSON 919-***-****

• Administered and logged medications for residents

ADDITIONAL INFORMATION

OTHER INTERESTS INCLUDE TRAVELING, READING, AND VOLUNTEERING WITH COMMUNITY YOUTH AND EDUCATIONAL

ORGANIZATIONS.