Customer Service Real Estate

[Phone number]•[E-mail address]

[Your Name]

Deitra M. Ballard

*** *. ****** ****** ******** Springs, VA 23075

804-***-****, abg659@r.postjobfree.com

Professional Summary

To obtain a position using my education and experience.

Experience

Crescent Solutions/ Bank of America August 2010-February 2011

Home Service Specialist II

Responsibilities

Knowledge of conventional and/or government guidelines

Knowledge of processing underwriting and/or closing procedures/federal lending regulations governing real estate

lending

Ability to manage a heavy pipeline of 50 plus loans

Strong written and verbal communications skills

Teamwork and customer service skills

Self-motivated and highly organized

Ability to prioritize multiple competing tasks

Flexibility to work extended hour during heavy workload periods

Excellent organizational skills and ability to multi task

Take initiative without being forced to by events

Entering initial data

Obtaining Flood Certificates

Ordering appraisals

Reviews and other web-based verifications

The receiving of all couriers, mail, parcels and faxes;

responsible for distributing of the packages or faxes to the intended receiver

Answer incoming phone calls in a timely and courteous manner

Route the calls to the appropriate person or take messages

Ability to handle other duties that may arise

Demonstrates a commitment to quality customer service

Excellent oral communication and interpersonal skills

Basic computer knowledge.

Obtains necessary information (i.e. loan applications, credit documents, appraisals, etc.) to process and complete

mortgage loan files.

Verifies all documentation for accuracy and completeness.

Manpower/ Suntrust Mortgage June 2010-August 2010

Loan processor/ Interviewer

Responsibilities

Review loan file to verify procedures per guidelines

Manage pipeline of loans within required performance standards for welcome, approval

Ensure integrity of all data and process inputs

Making sure loan files are shipped to post closing

Ensure integrity of all data and process input

Interviews applicants applying for mortgage loans.

Interviews loan applicants to document income, debt, and credit history.

Requests documents, such as income tax return, bank account number, purchase agreement, and property

description, for verification.

Determines if applicant meets establishment standards for further consideration, following manual and using

calculator.

Informs applicant of closing costs, such as appraisal, credit report, and notary fees.

Answers applicant's questions and asks for signature on information authorization forms.

Submits application forms to Mortgage Loan Processor (financial) for verification of application information.

Calls applicant or other persons to resolve discrepancies, such as credit report showing late payment history.

Informs applicant of loan denial or acceptance.

May visit establishments, such as branch banks, credit unions, real estate brokers, and builders, to promote

mortgage service

Manpower/ Suntrust March 2007-March 2010

Mortgage Loan Specialist

Responsibilities

Process loans

Perform post-closing tasks required to manufacture a loan in compliance to company standards.

Chase files from the Branch for the branch and credit files and the Settlement agent for the settlement packages.

Knowledge of MLCS, Fidelity, and PLX

Organize and assemble basic loan packages.

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Input loan information into processing system.

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Order and ensure timely receipt of credit and appraisal information.

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Complete initial compliance review of loan documentation; answer basic questions and provide information or

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status.

Education

Norfolk State University August 1999-May 2005

Bachelor of Science in Health Service Management

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