Resume

Name: L ucy Krieske

Date Of Birth: July 4th 1987

Phone: 757-***-****

Key Skills

I am able to work effectively as part of a team as well as on my own

i nnitiative. I also have good organisational skills and excellent time keeping.

I am trustworthy and responsible for myself, and feel that other people can

rely on me. I adapt quickly and absorb new information, as well as being a

fast learner. I have excellent customer service skills and diplomacy skills and

consider myself to be patient.

Training And Education

Bottisham Village College High School 1998-2003. Qualifications gained were

GCSE's in Mathematics, English Language/Literature, Design and

Technology, French, IT, Intergrated Science, Drama and History.

I have also attended various customer service courses during my time

working in retail.

A ttended Liberty Tax School 6 week course. September - October 2010.

Will also be attending Liberty Tax School. September - October 2011.

Will also be attending a Quickbooks Course in early July.

I have knowledge of Outlook, Microsoft Word and Excel spreadsheets, Opera

Payroll/Accounting software and RDB Recruitment software. I can also type

50 words per minute.

E mployment History And Experience

K idsUnlimited: September 2003 - June 2004. Nursery Assistant

Day to day duties would be to serve the childrens breakfast every morning

and supervise them while playing outside. I was also interacting and

supervising the children while they played inside the room. I helped out

serving them lunch and making sure to follow strict diet and nutrition

i nstructions from parents for certain children. I did light cleaning of the room

before and after playtime, and made sure the First Aid file was up to date,

also recording any childrens injuries and informing the parents at the end of

t he day. I was also making sure to follow any medical requirements

requested by parents, and letting them know how their child's day has been

at the end of each day.

Costa Coffee: July 2004 - January 2007. Barista/Team Leader

As a barista I was making customers coffee straight from the bean, making

sure to be complient with the companies coffee making recipes. I was also

serving it along with hot and cold food. I was doing this on a day to day basis

as well as operating the cash register, operating the safe, handling large

sums of money and managing the opening and closing of the store. It was also

my responsibility to train new members of staff to high quality standard. I

also worked in the kitchen operating the dishwasher, cleaning tables,

sweeping and mopping of the floor, cleaning fridges and pastry cabinets and

ensuring the cleanliness of the store was acceptable. I did stock rotation,

stock taking and placing food/beverage orders for the store, also ensuring all

dairy products were still in their sell by date. I handled customer complaints

and customer queries to the best of my ability, and cashed up the register at

t he end of the day balancing the float and profit.

Santander Bank: Febuary 2007 - August 2008. Bank Teller/Cashier

Each day I would recieve and count my working cash at the beginning of each

day, and empy out the ATM's and record all the cash and cheque deposits

t hat was inside, also destroying any cards that had got retained inside. On

t he counter I would try to identify new customers and upsell new bank

products such as savings and checking accounts, credit cards and loans, and

offering new mortgage rates. I would take in cash and cheque deposits, loan,

mortgage and credit card payments, perform tasks such as processing counter

cheques and bankers drafts and large cash withdrawals. Customers would

also request new ATM cards, cheque books, pin numbers, online banking

codes, bank statements and change of addresses. It was also important to

follow strict company policy about what identification was acceptable to use

f rom the customer, and be sure to never share customer information with

anyone else other than that customer. I received and recorded all

t ransactions promptly and accurately, making sure there would be no

difference and everything balanced. I answered inquiries regarding customer

accounts, mortgages and other bank related products. I either worked on

reception or at the cashiers counter. I would attempt to resolve any issues in

a t imely and efficient manner, being professional at all times. I would also

refer customers with high balances to Investments Advisors or first time

buyers wanting to buy a house to the Mortgage Advisor.

Aeropeople Ltd: August 2008 - March 2010. Accounts Clerk

In this position I also did the weekly payroll, paying 900 contractors per week

i n this Aviation company. I would recieve timesheets wether they were faxed

or emailed over or sent to me via clockcard and I would import all hours onto

t he weekly Excel spreadsheet that I would have to create fresh each week

ready for the new payroll week. I would review all timesheets and verify

hours worked, pay adjustments, vacation, medical insurance and housing

allowance, being sure to put everything in the right category. I would record

any employee information such as exemptions, resignations, sick days and

vacation so the recruitment department could also update their files. Issue

and record any pay related errors and discrepencies and let the employee

k now. I would provide information to employees about changes in tax and

deduction laws, benefit plans and housing allowance, also processing and

issue their weekly paycheques and statement or earnings and deductions.

Prepare and balance the figures at the end of each week to present to the

board, showing how many contractors we pay each week. Keeping up to date

w ith recent pay and charge rates to make sure the employee is getting paid

t he correct hourly rate. I would match all hours to the appropriate invoices

and mail/email over to the client for payment, which I would then track using

t he sales ledger. If clients were behind on their payments then I would send

out credit control statements or make phone calls to chase the money. I would

keep record in a spreadsheet clients that were due past their payment date,

and keep an eye on any new money that had come through. I would attempt

to resolve any Payroll/Accounting problems wether it be regarding pay or

i nvoicing. I would always photo copy the invoices and timesheets and keep

t hem in numerical order if for any reason we needed to revert back to an old

t imesheet or invoice. I would record any time amendment, confined space

pay, bonus payments or back pay. I also processed and sent out end of year

f igures to employees.

B randons Kitchen: October 2010 - March 2011. Waitress

I would provide service to customers to ensure they get to feel at home in the

restaurant with all the amentities defined in the service. I had to ensure all

t he tables were clean and equipped for occupancy, as well as know the entries

i n the menu for ready explanation of their ingredients and manner of

preparation and cooking when asked by the customer. I would take customer

orders accurately and repeat them for confirmation, making sure to get the

customers order correct first time. As soon as customers would walk in I

would escort them to their table and supply them with menu's and

silverware. Ensure the kitchen staff get the orders right and serve the food on

a t imely manner. I would also handle customer complaints courteously and

w ithin the restaurants policy. I would host multiple tables and make sure to

not fall behind on orders. Lastly, make sure the bill is paid.

C TR Corporation: March 2011 - May 2011.

Receptionist/Administrator

Working as the face of the business, I would take extremely high volumes of

calls on a multi- phone line, making sure to direct each call to the correct

department. I would scan employee active/inactive folders into the system

making sure they are saved to the correct folder, such as medical questions,

respitory forms, drug testing results and audiometry forms. Updating client

sheets with the correct information including tax code changes, telephone

numbers and addresses. On a daily basis I would create contractors badges

while they were going through orientation, so they could be authorised to

enter their work sight. I would also get employees to do a drug/urine test and

ensure they are fit to go to work by reading the controls of the drug test and

f illing out the necessary paperwork with the appropriate identification. Each

f riday after a certain time I would hand out the employee cheques/payslips

and making sure to follow the correct procedures while doing so, eg;

appropriate identification, paperwork completed to authorise payment for

pick-up from someone else other than the employee, and making sure

cheques/payslips were not distributed until after the given time by Accounts.

I was also able to multi- task while answering the phone calls and liasing with

t he recruitment department. It was also important to check through faxes

each day for incoming timesheets, employment verifications, pre-tax benefit

forms and resumes, and make sure they were being forwarded to the correct

department. If a resume needed to be re-typed I would do so by using Omni

Page. Through the day I would greet different people who walked into the

building and make sure to help them in anyway possible.

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