Customer Service Human Resources

Chayrin E. Brito

*** * ***** ** • New York, NY **031 • 646-***-**** • abg64f@r.postjobfree.com

Professional Experience

STERLING INFO SYSTEMS, NEW YORK, NY, UNITED STATES

MRO Assistant, August 2007- July 2010

• Responsible for the record keeping of regulated and non-regulated drug testing results

• Scheduled appointments and located collection sites for applicants

• Checked to ensure that appropriate changes were made to resolve customers' problems.

• Facilitated the client facing team with inquiries in regards to drug test results

• Administered medical reviews for donors with non-negative results.

• Supervised, trained and assisted the overseas team with all process that were handled by them.

• Created working documents and training manuals on all drug related operations.

• Perform clerical duties such as typing, proofreading, and sorting mail.

• Worked closely with Medical Review Officer Network, providing them with all necessary information to

conduct DOT Medical reviews.

• Served as Administrative support for Mro Officer

Drug Project Coordinator, December 2006-July 2007

• Responded to customer and supplier inquiries regarding order status, changes, or cancellations.

• Calculated costs of orders, and charge or forward invoices to appropriate accounts.

• Developed and completed site matches for new clients within the required deadline

• Prepared and shipped materials to newly enrolled drug testing clients

• Contacted suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late

deliveries, and other problems.

• Tracked the status of requisitions, contracts, and orders.

• Prepared purchase orders and sent copies to suppliers and to departments originating requests.

• Determined if inventory quantities were sufficient for needs, ordering more materials when necessary.

• Coordinated with the Account management team in order to implement new clients

• Compared prices, specifications, and delivery dates in order to determine the best bid among potential

suppliers.

LANGUAGE LINE SERVICES, SANTO DOMINGO, DOMINICAN REPUBLIC

Spanish Interpreter, June 2005- July 2006

• Followed ethical codes that protect the confidentiality of information.

• Interpreted messages consecutively into specified languages (Spanish or English), orally maintaining message

content and context, as much as possible.

• Listened to speakers' statements to determine meanings and to prepare interpretation, using electronic

listening systems as necessary.

• Served as a liaison between our client and their customer, in order assist with the language barrier, ensuring

accurate communication between both parties

• Referenced to materials, such as dictionaries, lexicons, encyclopedias, and computerized terminology banks,

as needed to ensure interpretation accuracy.

• Compiled terminology to be used within interpretations, including terms needed for companies specializing in

finance, technical support, insurance, rentals, medical, hotels, and customer service.

VERIZON INTERNATIONAL, SANTO DOMINGO, DOMINICAN REPUBLIC

Escalations Supervisor, April 2004- June 2005

• Supervised and verified replacement rebate checks requested by representatives, while tracking that these

records were being file and maintained

• Specialized in answering calls from irate customers with the purpose of diffusing and resolving the problem

while assisting them with their complaint or clearing a particular misunderstanding

• Supervised that all agents provided proficient customer service and accurate guidelines to the customers

• Communicated with customers, employees, and other individuals in order to answer questions, disseminate or

explain information and request courtesy checks

• Obtained and verified that all rebate information was accurate, meeting all necessary deadlines, in order to

evaluate the validity of the clients complaint

• Created monthly rebate reports for turnaround time of the rebate checks and the answering of the emails

• Sorted and routed incoming emails, diving the work amongst my employees in a way that they could be

answered and resolved within the required turnaround time

• Completed work schedules, managed calendars, and provided Human Resources with information need for

payroll

Customer Service Representative, February 2003- March 2004

• Collaborated with a team of agents in a high volume call center, with the goal of maintaining the call waiting

queue at zero

• Expedited rebates checks for customers once confirmed that they never received one for the promotion in

question

• Attended inbound calls assisting clients with questions regarding particular promotions or their rebate checks

• Helped customers with any inquiries they had while providing excellent customer service

Education

FORDHAM UNIVERSITY, NEW YORK, NY UNITED STATES

Bachelor of Arts in Political Science Candidate May 2014

PUCMM, SANTO DOMINGO, DOMINICAN REPUBLIC

Completed coursework towards Criminal Law, May 2003

INSTITUTO SAN JUAN BAUTISTA, SANTO DOMINGO, DOMINICA REPUBLIC

High School Diploma, May 2001

Additional Skills

• Desktop computers Desktop computers

• Phone headsets Wireless telephone headsets

• Proficient knowledge of Microsoft Office- Excel, Power Point and Word

• Advanced knowledge of the Spanish language (read, write and speak)

• Eager to learn and contribute

• Network conferencing software Active Data Online WebChat

• Excellent communication, organization and interpersonal skills

• Extensive experience within the customer service field

• Efficient while working under pressure and in fast paced environments

• Team player, fast learner, with strong problem solving skills

Contact this candidate