Manager Quality Control

Gary Dwyer

Email: abg641@r.postjobfree.com

*** ***** ******* ******, ****** Springs, FL 32708

***- ***-****

QUALIFICATIONS: An analytical, results oriented professional with 16

years of extensive managerial responsibility and experience encompassing:

Team Leadership Performance Optimization Quality

Assurance/Control

Managing Difficult Training/Coaching/Facili Regulatory Compliance

Situations tating

Strategic Planning Writing Manuals and Computer Applications

Functions

PROFESSIONAL EXPERIENCE:

DISTRIBUTION MANAGER 2005-

Present

Strang Communications Inc.

Responsible for all distribution operations for a mid-sized book and

magazine publisher. Operations include receiving, storing, packaging, and

international and domestic shipping of more than 4 million units per year

in 36,000+ orders, representing yearly book sales of $25+ million; hiring,

training, development and disciplining of employees; negotiating and

contracting with suppliers and LTL trucking companies and UPS and FedEx;

magazine mailings; inventory control using Accellos WMS; budgeting for two

warehouses and payroll for up to 36 hourly employees and four supervisory

personnel; extensive reporting functions using MS Access and MS Excel; and

shipping, storage, and coordination of Trade Show materials. Responsible

for inclusion and correct preparation of shipping documents, international

customs forms and adherence of custom regulations, and postal documents.

Accountable and reports directly to CFO, who is also the corporate owner.

Reduced average shipping time from seven-ten days in 2005 to 95.64% of all

orders in 24 hours, 99.56% in 48 hours, and 99.96% in 72 hours. Reduced

error rate from over 2% to less than .004%. Warehouse personnel costs when

hired as manager were 7.36% of total revenue (68.1 cents per unit); as of

last report warehouse personnel costs were 2.77% (13.1 cents per unit).

DATA ANALYST

Central Florida Investments Inc.

2004-2005

Responsible for designing, repairing, modifying, testing, updating and

maintaining Access databases. Also responsible for many daily reports and

documents critical for day-to-day operations of the Ocoee Collections

Center. Assists supervisors in the formulation of new incentive tools

designed to increase productivity, employee attendance, and long-term shift

scheduling.

OPERATIONS MANAGER

Petals, Inc. 2001-

2004

In charge of new company product line titled Buds and Blossoms.

Responsible for all aspects of operations, including receiving product,

location and inventory control, picking operations and shipping,

production, and training new employees. In addition, developed a simple

Access database for the Accessory Department, and continually assisted

senior management with problems regarding computer systems and various

aspects of Microsoft Office applications. Company ceased operations in

2004.

WAREHOUSE SUPERVISOR 1983 - 1999

Walgreens, Inc.

Managed seven different departments of up to 64 employees and 2 foremen

picking up to 95K lines per day. Controlled as much as $78M of high value

and easily pilfered merchandise. Consistently ended the fiscal years under

budget, 2% under budget for the last fiscal year.

Departments included Rx Department, Receiving Department, and various Full-

case and Split-case Picking Departments. Duties included forecasting,

budgeting, employee training and discipline, interacted and complied with

Federal agencies and regulations, and designing and implementing programs

to reduce wastage and increase productivity. Researched company data and

designed and wrote employee operating manuals for 600 employees. Trained

and mentored three employees into promotions to supervisory positions.

EDUCATION:

B.S. Degree in Business Administration, State University of New York at

Binghamton, 3.2 GPA.

B.S. Degree in Information Technology, Barry University, Miami FL, 1999-

2001. Graduated Cum Laude, 3.68 GPA.

Extensive training in Management Programs. Proficient in Word, PowerPoint,

and Outlook, very proficient in Accellos Warehouse Management System, Excel

and Access.

Gary Dwyer Page 2

ACHIEVEMENTS:

Managed and led a department of 64 employees and 2 foremen, with an annual

budget of $22M and 18% of total picking output for the entire Distribution

Center. Result: Increased department productivity by 4% in the 1st month.

Administered a $20M budget and $78M inventory by managing production,

quality control, inventory control, training, and administration. Result:

Consistently under budget by an average of 7%.

Increased labor efficiency by implementing performance management systems,

scheduling/forecasting tools, and team building programs. Result:

Increased employee productivity by 38%.

Researched, investigated and solved a declining productivity situation in

the HiVal department by using historical data, employee team involvement,

and ergonomic designing.

Result: Teamwork increased and department cost-per-case declined by 12%.

Formulated and wrote job function training manuals for warehouse employees

by establishing criteria for content and format. Result: Established a

Standard Operating Procedure manual for 600 employees.

Established and implemented a supervisory training program by building a

strong management team, implementing computer training, and mentoring the

Group Leaders. Result: Developed 3 supervisors from the ranks of

employees.

Spearheaded and led the development of a program to reduce Receiving

"Outs".

Result: Reduced daily "Outs" by 80%, and increased store item inventory

and customer satisfaction throughout Florida and Puerto Rico.

Designed and implemented new scanning and quality control programs to

reduce Controlled Drug errors by defining and evaluating the problem and

implementing criteria. Result: Error rates declined to less than .001%

and exceeded Federal DEA regulations and requirements.

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