Customer Service Sales
Resume:
JEFFREY L DRAZIN
Toms River, N.J. 08753
*******@*******.***
SUMMARY OF QUALIFICATIONS & SKILLS
BS in Accounting; MRP Certified (APICS); Computerized Inventory Planning, Control & Replenishment;
Overseas correspondence; Superlative analytical skills to ensure minimum inventory investment and maximum
customer service at lowest possible cost. Manufacturing and/or Distribution environments; MS Office (Excel
spreadsheet creation, Word, email,
Consistent achievement of high nineties percentile customer service levels via expert stock
status analysis and monitoring. Utilization of computer replenishment & various other system
reports. Familiar with modern strategic sourcing concepts.
Expertly manage daily overseas and domestic vendor correspondence to maximize customer
service, minimize inventory investment.
Diligent PO on time delivery monitoring, working closely with suppliers and DCs; expediting
based on most critical need.
Skilled in component sourcing, quote process, “win-win” negotiations, vendor relations &
performance monitoring. Familiar with modern strategic sourcing concepts.
Adept at multi-tasking; proactive, focused, amiable.
Highly organized, analytical & detail oriented; strong work ethic; always a team player
Superior organizational and time management abilities resulting in expeditious task
completion and increased work output. Provision of timely and accurate information as
requested.
Proactive, rapid, issues resolution and processing with internal customers and external
suppliers.
Strong interpersonal and communication skills both verbal and written with all levels of the
organization.
Accurate and efficient Purchase Order placement & revision as required.
ISO procedure development and documentation.
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Set up and establish successful cycle counting program.
Timely and accurate maintenance of vendor & inventory database files.
Timely processing of all required paperwork: purchasing, inventory control, accounting,
shipping, receiving.
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WORK HISTORY
Component Hardware, Lakewood, NJ Plumbing/Commercial kitchen hardware Jan 07 –Jan
2011
Buyer/Planner
• Purchased/ re-purchased/ monitored/ flow of thousands of components for company’s largest
product lines (plumbing and commercial kitchen hardware). Maintained high nineties percentile
customer order fill rates. Utilized overseas and domestic suppliers, computer replenishment system
output and other system reports.
• Expertly managed daily correspondence: overseas, divisional, DCs, suppliers. Included PO
placement, revision etc for assigned product lines
• Speedy issues resolution to maintain maximum customer support in concert with QC, sales,
operations, customer service reps, warehouse personnel.
• Forecast monitoring. Proactively informing relevant personnel of anomalies.
• Heavy interdepartmental interface, oral and written, all employee levels.
• Extreme attention to detail required. Proactive, fast paced, multi-task environment
• Timely processing of all required paperwork, database maintenance.
MTC Technologies/BEA, Eatontown, NJ Military Contractor July 2001 – Jan 07
Lead buyer/manufacturing
• Sourced, procured, managed, materials and inventory levels for various multi-million dollar Federal
contracts. Vendor management, quoting, cost reduction, purchase order placement and PO contract
negotiation.
• Strong customer service skills required to manage and quickly satisfy demanding government
customer requirements. Extreme attention to detail.
• Comfortable with proactive, fast paced, multi-task environments. Heavy attention to detail.
• Heavy daily interface with sales, shipping, receiving, inventory control departments.
• Managed over 1200 skus, over 150 vendors. Purchase order creation, terms negotiation, problems
resolution. Maintained and enforced lowest possible lead times and pricing
• Timely and accurate database maintenance; speedy processing of all required government and corporate
paperwork.
• Defective materials & stock discrepancies management; aided in shipping & receiving department
oversight.
• Developed and implemented company cycle counting program. Managed and procured from over 100
vendors, domestic and overseas, 1000 skus. Aided in forecast development and implementation.
Contact this candidate