Customer Service Human Resources
Resume:
Karen Walker
Hutto, TX *****
Skills
I possess excellent verbal and written communication skills, as displayed in my background
That include: Dispatching Call Center Environment, Administration, Customer Service, Payroll
Processing, Accounting, Data Entry, Medical Terminology and Human Resources. Additionally, I
am detail oriented with strong leadership and organizational skills. I am proficient in CAD,
Microsoft & MAC Applications, Event Planning, PeopleSoft &ADP Payroll Systems, E-Verify
and Background Checks.
Experience
02/2010-12/2010; Contact Representative Internal Revenue Service
Provide taxpayers with current information regarding returns.
Set up cases to resolve taxpayer issues.
Answer inquires via inbound/outbound calls
6/2009 - 3/2010 Accounting Specialist; Apex Systems Inc.
Performs timely and accurate weekly payroll processing. Verifies Apex and Client time
for accuracy before pay/bill process. Process adjustments, accounts balancing, accounts
payable and accounts receivables.
Responsible for new hire paperwork administration and benefits information for
Contractors insuring compliance with state and federal regulations as well as upholding
company policies.
Perform electronic verification through the Homeland Security Department to determine
if potential employees are eligible to work in the United States
Responsible for the full CSBI process by entering HR/Payroll and client/project
information. Performs calls to billing contacts at the onset of new starts to verify
information before entry. Responsible for creating weekly spreadsheet’s and generate
weekly reports for various managers and for tracking purposes. Interpret and follow
company policies through written and oral directions to promote the company’s mission
6/2008 – 6/2009 Maturities Administrator; Financial Freedom, Austin, TX
Communicate with Heirs about the maturities process in via telephone inbound/outbound
Communicate with HUD for guidelines
K.Walker – Page 1 of 2
Collection on Matured Reverse Mortgages
Provide payoff statements to borrowers and respond to questions and concerns
Process loans on matured accounts
Collect data for short sales
9/2007 – 5/2008 Wal-Mart Corporation, In-stock Supervisor
Communicated and assigned duties
Resets of cash registers & cashiering
Provide Customer Service
10/2005 – 2/2007 Payroll/HR Coordinator; Miles of Entertainment, LA, CA
Prepared and processed payroll
Processed garnishments, levies and child support orders
Data entry for AP Expenses & clerical duties as needed
All HR Applications including Benefit Implementation
3/2003 – 7/2005 Payroll Account Coordinator; ADP/Small Business Services, Buena Park
CA
Set Up Easy Pay Clients for all input methods
Processed and setup payroll and entered and processed all required client adjustments
Entered all client data, employee data, banking information and tax filing data
Balanced payroll reports for employee and company totals
Prepared reconciliations, adjustments and invoices
Reviewed and entered order components/document verification
Installed additional business accounts as required
Performed quality review of output reports
Education
1995 – 1997 LVN- Program at Saint Francis Medical Center. Lynwood, Ca.
Graduated LVN Program
K.Walker Page 2 of 2
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