Customer Service High School
Resume:
Angel K Vang
Fresno, Ca *****
Mobile: 559-***-****
Day Phone: 559-***-****
Email: abg62s@r.postjobfree.com
______________________________________________________________________
Associate of Science - Criminal Justice
High School Diploma - General Education
University of Phoenix – Criminal Justice Administration Undergraduate Studies
DeVry University- Technical Management Criminal Justice Specialty
(Bachelor’s of Science in progress)
PROFESSIONAL HIGHLIGHTS
Professional interpersonal skills that focuses on education, criminal justice, and rehabilitation of
juvenile delinquents. Self motivated individual specializing in team building with expertise in
providing quality leadership skills, communications, education, and planning.
EXPANDED ACHIEVEMENT SUMMARY
Achievements Colleagues: Networking and bridging relationships to emphasize cohesiveness
between teammates to achieve set objectives and long term goals. Active team leader with
emphasis on building and maintaining organizations excellent reputation for future successes
while merging clientele to adapt into facility goals and policy operations.
Achievements Subordinates: Extraordinary, proven ability in development and sustaining team
participation with synergistic results by cultivating credibility, confidence, respect, and elevated
moral within teams and between departments. Exceptional preparation with improving staff
client relationship to identify and overcome client barriers to achieve a higher education and
developing positive self image.
PROFESSIONAL EXPERIENCE
Work Performance History
Life Insurance Agent
First Financial Security (Fresno, CA)
Supervisor: Kay Yang, Phone 559-***-**** 2010-2011
• Responsible for safe grading and maintain clients person information. Continue education in
department of Insurance codes and ethics and life insurance company products.
• Agents must be knowledgeable of life insurances product that will met, fit, and, be in the best
interest of the client. As well as aware and able to assist the needs of former clients in regards
to life insurance.
• Proper handling of cash, check, and submission of new applications in a appropriate timely
manner. Able to perform proper oral fluid intake for lab submission.
• Overall create excellent customer service and an outstanding experience for all clients as a
basic filed underwriter
YOUTH COUNSELOR/CHILD CARE WORKER
Promesa Behavioral Health (Fresno, CA)
Supervisor: Crystal Streets, Phone 559-***-**** 2010
• Responsible for safeguarding and maintaining accurate client and facility information.
• Performs daily, weekly and monthly quality assurance system checks. Plans, leads, supervise
and participate in recreational activities and games with the residents.
• Under the direction of the Residential Therapist, counsels or provides guidance to assist
residents in meeting their individual therapeutic goals.
• Provides instruction to residents regarding desirable social, interpersonal and communication
skills, as well as guidance on health and personal habits.
• Teaches residents self-help skills and participates in the following areas: food preparation,
cooking, house cleaning, laundering and yard work.
• Provides assistance in handling individual problems and teaches skills needed to get along
well in the group setting.
• Administers discipline and sets limits for behavior.
BEHAVIORAL THERAPIST
Aces Autism (Fresno, CA) 2008-2009
Supervisor: Julie Sonboyo, Phone: 559-***-****
• Build new relationships, resulting in increased client progression and transition into
mainstream educational systems.
• Initiated continuous maintenance of developed plan of care to allow clients to experience and
observe etiquette in adapting their learning disabilities to socially accepted behaviors in the
school environment and public outings.
• Teaching Assignments: One on one home based education and intervention therapy in fine
motor, gross motor, sensory, self-help skills, development of plan of care, and play therapy
under the supervision of a social worker.
SKIN CARE SPECIALIST
Macy’s (Fresno, CA) 2006
Supervisor: Ericka Nees, Phone: 559-***-**** ext.4130
• Customer service, meeting targeted monthly sales, coordinate events, multidisciplinary
meetings, customer follow up and outreach, and hands on facial and implementation of skin
products.
• Education and training with new employees about policies, procedures, products,
customer satisfaction and rapport building strategies.
• Incorporate new team work proposals by developing collaboratively with corporate level
representatives.
• Liaison for the coordination of product summaries, inventory, applications, and customer
service satisfaction.
CERTIFIED NURSING ASSISTANT
Hope Manor (Fresno, CA) 2005
Supervisor: Lucille Epperson, Phone: 559-***-****
• Patient bedside care, taking vital signs, promoting safe and hygienic environment for
residents, charting, patient rehabilitation, mobility, and transferring.
• Bathe, groom, shave, dress, or drape patients, clean rooms and change linens, collect
specimens, observe patients' conditions, provide patient care, transport patients to treatment
units.
CERTIFICATIONS
Adult Corrections Officer Core Academy
PC832 Fire Arms
649*-*****-**** Expires on 06/03/2011
PC832 Arrest and Control
6490-80102-08-032 Expires on 05/22/2011
Monadnock Expandable Baton Basic Course
0854 Expires on 10/27/2010
Basic Life Support
American Heart Association
Expires on June 2010
Heartsaver Pediatric First Aid
American Heart Association
Expires March 2012
EDUCATION
DeVry University
Fresno, California USA
Bachelors Degree – Present
Major: Technical Management Criminal Justice Specialty
Minor: Criminal Justice Human Services
GPA: 3.0 out of 4.0
University of Phoenix
Fresno, California USA
Bachelors Degree – 4/2009
Major: Criminal Justice Administration
Minor: Criminal Justice Human Services
GPA: 3.0 out of 4.0
San Joaquin Valley College
Fresno, California USA
Associate Degree - 6/2009
Major: Criminal Justice Administration and Counseling Rehabilitation
Minor: Criminal justice Corrections
GPA: 3.5 out of 4.0
Relevant Coursework, Licensures and Certifications:
- STC/ CSA Core Academy
- PC 832 Arrest and control/ Fire Arms
- MEB Expandable Baton Training
Sunnyside High School
Fresno, California USA
High School or equivalent - 6/2005
Major: General Education/Criminal Justice/Nursing
GPA: 3.0 out of 4.0
Relevant Coursework, Licensures and Certifications
Certified Nursing Assistant
PROFESSIONAL REFERENCES
Chrystal Streets
Promesa Behavioral Health
Administrator
Tami Lashley
Promesa Behavioral Health
House Manager
John Esparza
Fresno County Sheriff’s Department
Correctional Officer (Retired)
Larry W. Leach
San Joaquin Valley College
Corrections/Criminal Justice Program Director
Sheriff Lieutenant (Retired)
Vincent V. Norasingh
Immigration & Customs Enforcement
Fugitive Operation Division
Senior Federal Enforcement Agent
Team Leader Special Asian Gang Task Force
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