Customer Service Sales

BARBARA AMOS

***** ** */* **** RD 269-***-****

Albion, MI 49224

Summary

Administrative professional with specific strengths in organization, organization

and attention to detail, communication, customer service and sales, leadership,

confidentiality, and problem solving.

Employment

Spartan Stores Inc. Marshall, Michigan

Office Specialist and Front end Supervisor - PT 2010 - Present

Shift Supervisor of front end sales and operations

Bookkeeper of daily cash, sales, audits and cash distribution

Cash Handling

Staff Coaching

Customer service and problem resolution

Fifth Third Bank, Kalamazoo, Michigan

Customer Service & Relationship Manager 2002-2009

Supervisor of branch operations, including audits and procedures

Scheduled, interviewed, supervised and coached staff

Sales and service of new accounts, cross-product sales

Lending, application and processing, underwriting, lending authority, doc

prep, loan closings, sales and servicing of loans

Customer and employee problem resolution

Outside sales calls to procure new business accounts

Customer service functions for existing clients

Management team member

National City Corporation, Kalamazoo, Michigan 2000 – 2002

Financial Sales & Service Representative/Coordinating Supervisor

Milwood Drive-thru Branch Supervisor

Scheduled and supervised employees

Serviced customers, opened new accounts, cross-product sales, resolved

employee and customer issues

Resolution of internal and customer issues

Operations and audit implementation

State Farm Insurance Agency, Sewell, NJ 1996 – 2000

Insurance Sales and Service Representative

Key interfacing internal and external role

Wrote and sold policies on auto, home and life insurance

Serviced customers

Handled and resolved customer issues and complaints

Barbara Amos

Midlantic Bank, NA, Voorhees, NJ 1988 - 1996

Head Teller/New Accounts Representative

Assistant Branch Manager

Customer sales and service

Supervised teller staff

Education and Training

2008 Leadership Development for Mid-level Managers

2006 Supervisory Education Program

2000 Business Administration, Cornerstone University (58 hrs)

1996 Licensed Insurance Producer, New Jersey

1996 Certified Home Health Aide, Nurses Aide, PT Aide

Other Skills

Proficient in PC environment; Windows, company-specific applications

Awards

“One of a Kind” Customer Service Awards, Friendliest Teller Award (perfect

score), “Hats Off Award” (4 times), Highest Audit Score (99%)

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