Manager Medical

OBJECTIVE:

ADMINISTRATIVE ASSISTANT - provide administrative support, utilizing

excellent

computer, communication and interpersonal skills. I am a fast learner,

thrive on acquiring new skills and experiences, and have successfully led

the development and implementation of several process improvement efforts

outside of my immediate area of responsibility.

SUMMARY OF PROFESSIONAL SKILLS:

. Over 10 years of experience in office administration / planning

. Able to work efficiently in a team and function well in a fast paced and

culturally diverse environment.

. Energetic, enthusiastic individual with flair to handle multiple

priorities and confidential/sensitive information.

. Able to prioritize tasks and use sound judgment.

COMPUTER SKILLS:

PowerPoint MS Word

Excel Lotus Notes

PROFESSIONAL EXPERIENCE:

Kaiser Permanente ( San Jose, CA

May 2006 - present

Senior Staff Assistant - Continuing Care Department

< Provide administrative support to OMS, SNF & DME

< Create Excel spreadsheets with pivot table

< Prepare monthly UM & QA Reports for the Director

< Assist in projects at the Tantau facility - Santa Clara

< Assist with set up of the Memory Clinic at STR

< Time keeper for OMS Manager

< Order ERGO supplies for staff

< Calendaring Managers Schedule

Kaiser Permanente ( San Jose, CA

Sept 2004 - May 2006

Administrative Specialist III - Social Services Department

. Provide administrative support to the Social Services Department

. Manage incoming calls from members and assisting them with their issues

. Process timecards and attendance records for the TIME system

. Assist in getting members appointed to a Social Worker

. Managed multiple requests and screen incoming phone calls

. Place office supply orders to ensure supplies are consistently

replenished

. Assisted in tracking patient's departmental medical files

. Alphabetically file departmental files and track patient information

Kaiser Permanente ( San Jose, CA

May 1998 - Sept 2004

Administrative Specialist III - Patient Care Services Nursing

Administration

. Provide advanced administrative support to Service Line Manager,

Assistant Managers, House Supervisors and TPMG

. Manage meeting logistics, plan department events, write minutes, and plan

agendas

. Prepare expense reports, process timecards & exception logs

. Invoice handling and processing

. Responsible for set up of computer, telephone, and space assignments for

new hires

. Assist in resolving complaints from Kaiser members

. Review and distribute mail and process exception logs/timecards

. Provide backup support to administrative peers on a regular basis

. Created and updated PowerPoint presentations

Palo Alto Medical Clinic/ACTA Medical Services, Palo Alto, CA

Nov 1991 - May 1998

Branch Manager / Medical Record Photocopier

. Provide administrative support to Managers of the Medical Records

department, and personnel staff members

. Responsible for answering phones, opening incoming mail, data entry,

discuss insurance procedures to members

. Responsible for clarity & accuracy of processing Attending Physician

Statements and Insurance Claim Requests

. Managed multiple requests and screened incoming phone calls

. Assisted in tracking patient's medical charts

. Responsible for departmental petty cash accounts

. Verify monthly purchase card statements are accurate, prior to processing

transaction approval reports

. Place office supply orders to ensure supplies are consistently

replenished

. Reference: Cheryl Williams, Manager - 650-***-****

Examination Management Services-EMSI ( San Jose, CA

March 1987 - Nov 1991

Clerical Assistant

. Maintained daily Attending Physician requests

. Responsible for contacting medical offices worldwide

. Data entry all incoming requests daily

. Alphabetically filed requests and printed checks for medical offices

Internal Revenue Service ( Fresno, CA

Feb 1984 - April 1984 & Feb 1986 - April 1986-seasonal

. Received and sorted incoming tax forms by title of form

. Received large amounts of cash

EDUCATION:

2003 -2005 Accelerated Degree Program - Evergreen Valley College

2003. Skill Building Seminars

2002. Microsoft Excel Class - Central County Occupational Center

1977 - 78 Heald Business College

1976 - 77 C. L. Mc Lane High School - Business courses

1975 - 76 Pioneer High School

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