Customer Service Manager

A manda Grace Blandford

*** ********* ****, *******, ** 40033

270-***-****

***********@*****.***

SKILLS PROFILE

• Knowledge of and experience with Microsoft Office programs

• Knowledge of and experience with corporate policies and procedures

• Good filing and organizational skills

• Experience in handling confidential paperwork

• Ability to take accurate phone messages and deliver messages promptly

Good customer relations background

EMPLOYMENT HISTORY

Operations Manager 2008 2011

Cash Express, Lebanon, KY

• Opening and preparing office for daily functions

• Customer Service

• Receiving payments, renewing loans and reconciling cash drawer

• Marketing/promoting the business in and out of the office

• Making collection calls and answering phones

• Updating and storing customer files

• Cleaning, organizing and taking inventory for office

• Closing office and preparing for the following business day

• Preparing weekly and monthly corporate reports

Medical/Front Office Assistant 2006 2007

Kentucky Internal Medicine Group, Lexington, KY

• Opening and preparing office for daily appointments

• Patient check in/out

• Answering a multi line phone system and taking messages

• Receiving and recording payments, reconciling cash drawer

• Scheduling patient appointments/referrals

• Filing and taking office inventory

• Closing office and setting up for the following business day

Assistant Manager 2003 2005

Blockbuster Video, Lebanon, KY

• Opening and preparing store for daily functions

• Customer service

• Taking inventory

• Cleaning store

• Reconciling cash drawer

• Closing store and preparing for the next business day

• Printing off reports for store files

EDUCATION

Associates Degree Medical Assisting 2007

Spencerian College, Lexington, KY

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