Customer Service Manager
Resume:
LUIS M. ROSARIO
Fresno, CA 93720
abg5yb@r.postjobfree.com
___________________________
OBJECTIVE:
To collaborate with an innovative and passionate firm that seek's to assist
client's with legal guidance and guarding their interest. Additionally, I
seek to provide proactive and positive reinforcement to a company that will
provide me with the tools needed to build a long and dynamic relationship.
EDUCATION:
Long Island University (March 2011- June 2011)
Paralegal Certificate
HUNTER COLLEGE (class of 2008)
Major: Political Science
Minor: Psychology
YORK COLLEGE (Fall 2003 - Spring 2005)
EXPERIENCE:
The Portela Law Firm, P.C. (9/10-2/2011) www.portelalaw.com
Intern
. Assisted attorney in client intake and follow up.
. Filed and retrieved documentation with courts in New York, Queens, Bronx,
and Kings counties.
. Served as a receptionist and process client payments as needed.
. Created and scanned client documentation onto network drives.
. Updated attorneys calendar utilizing SAGA.
. Observed case proceedings in court.
. Researched case precedents to see if applicable.
Paragon Sports LLC (3/2010-3/2011) www.paragonsports.com
Warehouse Supervisor
. Supervised a staff of 18 in multi-tiered warehouse units consisting of
19 departments.
. Served as a liaison between merchandisers, buyers, executive
management, and United Parcel Service.
. Generated receiving documents and assisted in processing of
merchandise.
. Drafted and implemented training guide lines for new hires.
Lloyd Center Ice Pavilion (1/2008-1/2010) www.lloydcenterice.com
Rink Maintenance/ Zamboni Driver
. Resurfaced Ice surface with Zamboni and performed routine maintenance.
. Utilized Point of Sale for charging transactions.
. Assisted guests with ice skates as well as possible injuries that arose
through course of play.
CHELSEA PIERS: SPORTS CENTER (8/2006-11/2008)
http://www.chelseapiers.com/sc
Operations Manager
. Supervised staff of 30 across 5 departments.
. Acted as a guest liaison to gym membership with 5,000 clients.
. Assisted in merchandise inventory from our sponsor Adidas.
. Managed all locker responsibilities including payment processing and
renewals.
. Provided daily report to Sports Center general manger.
CHELSEA PIERS: ROLLER RINK (4/2006-8/2006)
http://www.chelseapiers.com/sr01.htm
Director of Adult Roller Hockey
. Assisted skate park director in overseeing staff and enforcing safety
procedures as well as company policies.
. Scheduled games.
. Point of contact for 12 teams, each team consisting of 10 players each.
. Processed payments from teams and updated spreadsheet accordingly.
. Assisted Chelsea Piers Events Coordinator with special events.
. Performed maintenance on Roller Hockey rink and Skate Park.
MBIA INSURANCE CORPORATION (10/2004-1/2006) http://www.mbia.com/
Records Department: Internship
. Assisted records department in data entry, retrieval, and research.
. Delivered sensitive client documents to analysts.
. Scanned hard documents into network drives.
LANGUAGES: English, Spanish, Italian.
ACCOLADES: ABA Paralegal Certification, Proficient in Microsoft Word,
Excel, Power Point, Outlook, Lexis, SAGA, brief training using Bloomberg
terminal, experience using Mac OS X 10.5 Leopard software and Microsoft
Office operating systems, Oregon Judicial Information Network, Brief
Encounter software, File maker Pro, I-Calendar, AS-400, customer service
training program certification.
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