BEVERLY HECTOR
Jacksonville, FL 32208
*********@*****.***
SUMMARY: Client relations specialist with 18 years experience in insurance and financial
services working for major corporations. Strengths include accounting, organization and leading
teams.
PROFESSIONAL EXPERIENCE
SHANDS HOSPITIAL
01/25/10 PRESENT
RECEPIONST/ADMIN ASST
Check in patients
Run dailey/monthly reports
Assist walk in patients with various request
Scheduling Appts.
Various Admin duties
Mointor monthly numbers
FEDERAL RESERVE BANK OF ATLANTA, Jacksonville, FL
2003-06/30/10
Senior Research Specialist
• Process 7,800 financial transactions annually for a paper-based payments system with no
noted exceptions.
• Facilitate the entry and transmission of accounting entries to U.S. government agencies
with no errors reported.
• Facilitate the training of multiple staff on processing accounting related transactions.
• Developed balancing tools and spreadsheets to facilitate the timely and accurate daily
reconciliation of financial transactions.
• Repaired 400 electronic accounting transactions daily to ensure the appropriate flow of
financial credits & debits to commercial financial institutions with no noted exceptions.
• Coordinate application and process testing for two accounting system implementations
within targeted time-frames with no unresolved issues.
Adjustment Researcher (2007-2008)
• Investigated and resolved customer account discrepancies promptly.
• Consistently met production goals.
• Prepared reports and internal feedback identifying error resources.
Senior Payment Processor (2003-2006)
• Trained staff on operation of production equipment which accelerated workflow.
• Prepared/checked bundles for external customers.
• Verified and packaged customer products for dispatch.
• Accurately applied data entry of check encoding.
WACHOVIA, Jacksonville, FL 1990-2003
Lead Associate
• Supervised a team of 20, evaluating current capabilities, strengths and weakness and
made recommendations to improve individual staff performance.
• Coordinated the flow of daily work resulting in efficient and timely processing.
• Provided training on the Commercial Loan Accounting System (CLAS) for new and
tenured employees of new loan set up.
• Provided support on special projects as needed which included collateral clean-ups,
audits and file/document examination.
BEVERLY HECTOR Page 2
Loan Processor (1990-1992)
• Reviewed and prepared over 200 commercial and personal loans daily.
PROFESSIONAL DEVELOPMENT
• Management Training
• Dialogue on Diversity
• Employee Conduct & Ethics
• Information Security
• Foundation of Success
AWARDS