Customer Service Medical

Terri L. Hendrickson

PO Box ****** Orlando Fl, **858 407-***-****) abg5vj@r.postjobfree.com

Objective: A Professional level position in Higher Education, Business or Human

Resources

Profile: Leader, Detail Oriented, Multi-tasking, Communicator

Education: M.B.A. Masters in Business Administration

University of Phoenix, Orlando, FL, Attending: 8/2010

Master Degree Courses - Indiana State University 8/2007

Public Personnel Administration / Budgeting & Governmental Agencies

Organizational Behavior in Public Agencies

Business Law

B.S. Human Resource Management

Marian College, Indianapolis, IN, Graduated: 5/2007

Experience:

Seminole State College, Lake Mary, FL

Business Office Specialist (6/2010 - Present)

• Advise students regarding Financial Aid accounts & Higher One Visa cards

• Process student tuition payments

• Knowledge of Financial Aid and Government programs

• Apply State & Federal payments to accounts

• Assist students at Business office window

• Process daily banking deposits

• Maintain Excel spreadsheets and documents

• Microsoft Word, Excel, People Soft, Outlook, Cisco

Dillard’s Department Store, Orlando, FL

Lead Customer Service Associate (9/2009 –5/2010)

• Supported Operation’s Manager and Floor Managers

• Supported all cashiers on sales floor by issuing change

• Responsible for two cash tills, process returns, credits, issued gift cards

• Received shopping internet orders and processed them for customer

• Shipped out internet orders and purchases by Fed-Ex

Express Employment Professionals, Orlando, FL

Recruiter – Internship (8/2009 - 10/2009)

• Extended job offers to applicants

• Client Relations to Business customers

• Conducted background checks and drug screens

• Greeted and interviewed applicants

• Set up applicants for computer testing

• Issued payroll checks to employees

• Filing of applications and I-9 forms

• Scheduled applicant appointments

Kelly Services - BCBC, Orlando, FL

Contract Analyst (3/2009 - 7/2009)

• Knowledge of Healthcare Contracts

• Prepared and loaded individual and group contracts

• Applied new benchmarks to contracts and fee schedules

• Created welcome packets to healthcare Providers

• Updated Physician Licenses

• Generated healthcare Provider letters

• Logged contract information in PDSI

• Conducted audits on contracts

• Outlook, Diamond, Sessions, PIP, PDSI, SAP

Elwood Staffing - SYSCO, Indianapolis, IN

HR Assistant (11/2007 - 11/2008)

• Knowledge of HR Laws and Regulations

• Conducted new-hire orientations and assisted with recruiting fairs

• Processed attendance and vacation reports for Managers

• Prepared job applicant denial letters in mail merge

• Created employee ID badges in Kronos

• Processed and emailed resumes to Managers

• Conducted background checks for new-hires

• Filed confidential medical and personnel records

• Prepared all HR purchase order invoices for accounts payable

• Prepared orientation and employee benefit packets

• Assisted employees with various HR forms

• Managed and updated DOT licenses

• Microsoft word, Excel, Kronos, Outlook

Elwood Staffing- Indianapolis, IN

Executive Assistant / Indianapolis Public Schools (6/200*-**-****)

• Supported Superintendent and 5 Directors

• Prepared educational and meeting packets

• Screened calls for Directors and distributed correspondence

HR Receptionist / American United Life

• Supported HR Director and Managers

• Prepared ID badges for employees, guest, and vendors

• Scheduled interview appointments

• Microsoft word, Excel, Outlook

Indiana University School of Medicine, Indianapolis, IN

Administrative Secretary (2/2006 - 5/2007)

• Supported Director and Associate Director

• Data entered 1000 medical applications for tracking

• Advised students of application process

• Processed transcripts and medical applications

• Supervised and conducted student orientations

• Prepared Medical Student acceptance letters

• Mailed school brochures to perspective students

• Ordered office supplies, answered phones, greeted visitors

• Microsoft word, Outlook, Medical Information System

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