Customer Service Medical
Resume:
Aja Ransom
Tulsa, Oklahoma
abg5ul@r.postjobfree.com
Employment History
St John Medical Center Tulsa, OK
March 2007 - May 2009
Medical Billing Collector
. Collection responsibilities: research and process correspondence,
returned mail and problem solving account billing errors; process and
follow-up on third party collections and outstanding claims to determine
validity and proper action; process and review Explanation of Benefit
(EOB) denials; submit re-bills, tracers, and adjustments using
appropriate reason code classification. Enter charges and payments in
system and verify billing information for electronic claims transmission
and hard copy billing.
. Contact insurance companies, patients, government agencies, other
hospital departments, physician offices, and third party payers on aged
and past due balances.
. Respond to telephone calls and email messages from patients; counseled
regarding delinquent medical accounts and negotiated solutions that work
for the both the patient and our company by offering solutions based on
the patient's individual needs. Also, educated the patient on the
importance of maintaining positive credit by payment of outstanding
medical bills.
Target Tulsa, OK
August 2005 - March 2007
Retail Sales Clerk
. Provide excellent service to meet customer's needs. Assist customers with
the selection of products and customer checkout; resolve customer issues
and concerns provide information and obtaining merchandise requested by
customers and received merchandise selected by customers.
. Display merchandise by stocking shelves, counters and racks. Price
merchandise by stamping, marking, and tagging. Prepare merchandise for
delivery to customer by removing tags, wrapping, and bagging.
Rosenheck Insurance Company Tulsa, OK
January 2004 - August 2005
Insurance Clerk
. Perform clerical office which included processing mail and documents,
filing, scanning, faxing, copying, and distributing documents, using
standard office equipment.
. Process reports in MS Excel based on gathered data from a variety of
sources.
Summary of Skills
Excellent customer service and
Hospital and Medical Office written skills
collection experience.
Type 45 wpm - Working knowledge of MS Self-motivated; Ability to
Office and MS Windows / Vista multi-task, take direction and work
operating systems independently
References available upon request
Contact this candidate