Customer Service Sales
Resume:
Scott Fortie
***** ******* **** ******, ********, UT 84065
abg5u3@r.postjobfree.com
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Career Goal
Driven leader eager to return into the personal selling industry.
Aggressively use my past experience, strong management, business
development, customer service, team building skills and sales to strengthen
your place in the market.
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Profile
> Offer numerous years of progressive experience in sales, customer
service, and operational management, with expertise in diverse arenas
> Facilitate client-focused, service-oriented environment vital to
maximizing customer satisfaction, retention, and referrals; manage key
accounts, develop niche markets, and administer major contracts resulting
in high-revenue transactions
> Effectively identify and capitalize on opportunities to penetrate and
develop highly competitive markets; proactively monitor trends and
developments, including competitive services and marketing activities
> Develop accurate forecasts and business plans in line with individual
store needs; compile and analyze complex data to generate performance
reports
> Prepare and deliver winning sales presentations, offer knowledgeable
customer assistance, and provide recommendations on additional products
and services
> Solid record of recruiting, training, and leading top-performing support
teams; strategically plan and coordinate workflow and human resources for
optimal coverage while containing labor costs
> Dynamic communication, presentation, negotiation, and relationship
management skills
~ Key Achievements ~
. Managed team while reaching #2 Tire sales producing location within
Bridgestone.
. Led account management efforts throughout Utah, Idaho, Nevada, and
Wyoming; provide excellent customer service, train and supervise
support team, oversee equipment maintenance, and ensure that strict
National Entertainment Network corporate standards are upheld
. Capitalized on opportunities to maximize inside sales opportunities by
efficiently managing time and promptly following up on leads;
developed key business partnerships to expand client base as a Senior
Mortgage Consultant
. In recognition of outstanding performance, steadily progressed within
Verizon Wireless to attain managerial position; additionally entrusted
with oversight of multiple locations during key transitional periods
. Successfully led teams of up to 30 employees in consistently
surpassing sales goals at Verizon Wireless; ranked as #1 producing
location in Desert Mountain Region while managing multiple locations
and named to Leaders Club for selling 285% to goal as a salesperson
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Professional Experience
Insurance Agent, The Insuring Group
2011-Present
Assistant District Sales Manager, AAA
2010 - 2011
Senior Mortgage Consultant, Mortgage Center Company
2006 - 2010
Sales and Service Manager, Bridgestone Americas, Inc.
2010 - 2010
Area Business Manager, National Entertainment Network
2008 - 2010
Manager Retail Sales, Verizon Wireless
2000 - 2006
~ Community Activity ~
Vice President and Baseball Coach, Community Little League Baseball League
Two Year Missionary Service
Education
Bachelor of Science in Communications, Utah State University
1994
Secondary Education Teaching Certificate, Utah State University
1998
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