Customer Service Sales Representative
Resume:
JOANNA ALDRICH
Boulder, CO 80304
*************@*****.***
Objective: Position in Customer Service
HIGHLIGHTS OF QUALIFICATIONS
. Recognized by colleagues as an excellent communicator,
competent, cooperative, outgoing, positive, and a team player
. Eight years experience in customer service and marketing
. Developed market research techniques resulting in a 20% revenue
increase
RELEVANT SKILLS
Organizing
. Implemented customer relations management resulting in an 85% customer
retention
. Coordinated, facilitated, and recruited volunteers for the R&R Care
pilot program at Boulder County Public Health
. Organized company operations to ensure effective customer relations
Planning
. Facilitated, scheduled, and implemented diversity programs for Human
Resources at StorageTek, resulting in increased awareness of other
cultures
. Planned and coordinated sales events in the Boulder area attracting
more business
. Part of a team that developed and coordinated a pilot volunteer
program for Boulder County Public Health
Problem Solving
. Mediated issues arising between contractors and service
representatives
. Consulted as a liaison between customers and company regarding product
and service issues
. Facilitating and advocating for domestic violence survivors
JOANNA ALDRICH
WORK & RELATED EXPERIENCE
Boulder Driving Academy, Boulder, Colorado 2010 -
present
Office Manager
Organizing company operations and ensuring effective customer relations.
Safehouse Progressive Alliance for Nonviolence, Boulder, Colorado
2010 - 2011
Volunteer Counselor and Advocate
Counseling domestic violence survivors.
Boulder County Public Health, Boulder, Colorado 2009
Volunteer Coordinator
Coordinated volunteers for the Children with Special Needs Program.
A-Ability Glass, Boulder, Colorado
2000 - 2007
Customer Service and Sales Representative
Developed effective mediation between contractors and sales
representatives.
StorageTek, Louisville, Colorado
1999
Intern
Organized corporate diversity programs to increase awareness of other
cultures.
EDUCATION
M.A., Counseling Psychology University of
Colorado, Denver, Colorado
B.A., Interdisciplinary Major: Dartmouth
College, Hanover, New Hampshire
Native American Studies, African
American Studies & Anthropology
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