Derek Taylor

**** ******* ******, ********* ** 93536, abg5ql@r.postjobfree.com 661-***-****

Dynamic senior level healthcare consultant with over 10 years’ experience in the Healthcare

Industry, with the last 5 years focused on epic electronic medical record system implementations,

training, support and optimization projects; throughout Southern California, Pennsylvania,

Minnesota and North Carolina hospitals. Demonstrated ability to improve patient care, increase

physician efficiency, reduce patient wait times, improve the ability to do research, and tackle many

other critical challenges facing healthcare today.

AREAS of EXPERTIES

• Highly creative, self-motivated with innovative ideas and concepts for increasing the

transference of learning from a classroom setting to on the job, by motivating employees.

• Outstanding interpersonal and employee-relations skills with ability to teach improved

communication, diversity skills, and to aid in encouraging department work flows

• Ability to translate technical information and make it more easily understood by

nontechnical audiences.

• Skilled in front end build and customization of: smart phrases, smart lists, smart text, smart

sets, preference lists, macros, filters, in-basket management and all ambulatory utilities.

Supports all workflows in all primary and specialty departments. Experienced with summer

2009 upgrades.

PROFESSIONAL EXPERIENCE

TEK Systems Consulting, Charlotte May 2011 to July 2011

Credentialed Trainer/Consultant in- Epic Cadence, Resolute and Prelude modules (EPIC)

• Credentialed in Epic Cadence, Resolute and Prelude modules.

• Trained super users and end users in Epic Cadence, Resolute and Prelude

documentation and other applications.

• Effective communicator/teaching ability.

• Excellent organizational skills.

• Motivating, encouraging and optimistic.

• Administered a final assessment to students and remediate, as needed.

• Maintained accurate enrollment/completion documentation.

• Facilitator in other trainer class, when not training.

• Obsessional in translating technical information by making it more easily

understood by nontechnical audiences.

• Highly creative, self-motivated with innovated concepts for increasing the

transferring of learning from a classroom setting to on the job, by fun and inspiring

training and teaching methods.

Bahama Consulting, Inver Grove Heights, MN March 2011 to May 2011

Epic Ambulatory Consultant (EPIC)

• Implemented epic electronic medical systems to the University of Minnesota

hospitals, medical office buildings and clinics.

• Built smart tools (smart list, smart phrases, and smart text) for more efficiency

when documenting in the note section of the application.

• Built customized templates to help physicians and nurses document more efficient.

• Built customized preferences to help physicians and nurses efficiently locate

departmental common orders and diagnosis

• Managed, trained and supported 2009 summer upgrades.

• Oversaw pre/post go-live training and support sessions for physicians and ancillary

staff for all primary, specialty and urgent care departments.

• Coordinated application administration to include software trouble shooting, remote

configuration and triage resolution.

• Work as part of a self-directed team with accountability for all technical aspects of

work, quality, efficiency, daily workflow and customer service.

• Excellent analytical, communication and organizational skills.

Hayes Management Consulting, Newton Center, MA November 2010 to January 2011

Epic Ambulatory Consultant

• Implemented epic electronic medical systems to the Temple University of

Pennsylvania hospitals, medical office buildings and clinics.

• Built smart tools (smart list, smart phrases, and smart text) for more efficiency

when documenting in the note section of the application.

• Built customized templates to help physicians and nurses document more efficient.

• Built customized preferences to help physicians and nurses efficiently locate

departmental common orders and diagnosis

• Managed, trained and supported 2009 summer upgrades.

• Oversaw pre/post go-Live training and support sessions for physicians and

ancillary staff for all primary, specialty and urgent care departments.

• Coordinated application administration to include software trouble shooting, remote

configuration and triage resolution.

• Work as part of a self-directed team with accountability for all technical aspects of

work, quality, efficiency, daily workflow and customer service.

• Excellent analytical, communication and organizational skills.

Kaiser Permanente, Lancaster, CA July 2006 to November 2010

Senior Epic Ambulatory Consultant (EPIC) (summer 2009 upgrades)

• Implemented epic electronic medical systems to Kaiser Permanente hospitals,

medical office buildings and clinics across Southern California region.

• Oversaw pre/post go-Live training and support sessions for physicians and

ancillary staff for all primary, specialty and urgent care departments.

• Built smart tools (smart list, smart phrases, and smart text) for more efficiency

when documenting in the note section of the application.

• Built customized templates to help physicians and nurses document more efficient.

• Built customized preferences to help physicians and nurses efficiently locate

departmental common orders and diagnosis

• Managed, trained and supported 2009 summer upgrades.

• Coordinated application administration to include software trouble shooting, remote

configuration and triage resolution.

• Put forth a commitment towards teamwork and a willingness to contribute to the

group.

• Work as part of a self-directed team with accountability for all technical aspects of

work, quality, efficiency, daily workflow and customer service.

• Supported more than 5000 end-users with software short cuts, job aides, cyber

cafés lunch and learns, classroom training, one to one support, department in-services,

power point presentations and optimization refreshers.

• Flexible, self-starter and able to multitask while managing multiple projects.

• Assists in the development of recommendations, implementation plans,

performance measurement tools, and training materials related to the assigned projects.

• Work with clinical departments regarding workflow redesign to correspond with

EPIC implementation and application system and provide consultation on modifications

to policies and procedures.

• Worked with multiple regional teams to assure that correct security access profile

builds, were completed on time and built correctly, to prevent patient care from being

affected.

• Demonstrated ability to collect workflows and other pertinent information from clients.

• Developed current and future workflows and Ambulatory practices in Visio.

• Established standards around database build tasks to ensure consistency across

implementations, training and optimization projects.

• Prioritized and delegated tasks as needed.

• Thoroughly reviewed and tested each new release and communicate changes to

management before users were permitted to access the new release.

• Demonstrated expert knowledge of the system and provided guidance to other staff in

analyzing issues and development of potential solutions.

• Act as a point of escalation for complex multi system issues.

• Demonstrated professional behavior when interacting with clients and coworkers.

• Demonstrated ability to understand not only tasks assigned but to anticipate ongoing

work and take ownership of entire process.

• Excellent analytical, communication and organizational skills.

• Demonstrated ability to coordinate and manage meetings.

• Provided exceptional contributions to customer service for all staff and customers alike.

First Health Priority, Woodland Hills, CA July 2005 to July 2006

Senior Customer Communication Specialist

• Successfully built corporate internal and external relationships to meet customer

needs as well as policies and procedures for implementations.

• Successfully expedited Medical Set-Aside allocations, which increased overall

revenue and strengthened corporate and client relations.

• Excellent analytical, communication and organizational skills.

• Flexible, self-starter and able to multitask while managing multiple projects.

Holy Cross Medical, Mission Hills, CA February 2004 to June 2005

Lead Nutrition Assistant

• Supervised new staff by providing direction, establishing department goals and

methodology, which increased patient care by over 10%.

• Instrumental in providing patient resolution, by listening to the patients and then

formulating options to accommodate the patient needs.

• Excellent analytical, communication and organizational skills.

• Team-player who creates a positive environment.

• Flexible, self-starter and able to multitask while managing multiple projects.

Saint Anthony Medical, Rockford, IL April 2002 to February 2004

Lead Nutrition Assistant

• Supervised new staff by providing direction, establishing department goals and

methodology, which increased patient care by over 10%.

• Instrumental in providing patient resolution, by listening to the patients and then

formulating options to accommodate the patient needs.

• Excellent analytical, communication and organizational skills.

• Flexible, self-starter and able to multitask while managing multiple projects.

COMPUTER SKILLS

Strong PC skills, including Microsoft Windows, MS Word, MS PowerPoint, MS Excel,,MS

Visio, Epic Ambulatory, Remedy, PC Anywhere, Lotus Notes, Same Time, Printer configuration

and Summer 2009 Upgrades. Credentialed in Epic Cadence, Prelude and Resolute modules.

EDUCATION

United Education Institute, Van Nuys, CA completed June 2005

Computer Software/Hardware Technology

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