Customer Service Representative
Resume:
Stephanie J. Tone’
Glendale, AZ 85304
Seeking a challenging position that will utilize my administration and customer
Career
service skills.
Objective
Blue Cross Blue Shield of Arizona March 2007 –
•
Current
Work
Senior Customer Service Representative, explain benefits to members and
Experience
providers, process claims, process correspondence, run monthly and daily
reports, contact with provider offices about payments, update members
information, provide one on one training with other reps on the floor, special
projects for supervisors, work with Medical Review, delegate daily work to
members on my team, send and follow issues to the analyst department for
system issues.
Silver State Mortgage October 2005 –
•
March 2007
Processed Loans for new homes and refinances, Wholesale Coordinator
dealing with brokers to process loans, DOC Drawing and making sure that
DOC’s were signed correctly at Title, conducting verification of
employments, verification of deposits, ordering credit reports and flood
certificates, requesting hazard insurance for property, contact with borrowers
requesting information, filing and record keeping, worked with Loan
Officers, answered phones, took care of Xerox copy and fax machines,
ordered supplies, sent funding packages to the corporate office in Las Vegas,
sent any conditions to corporate office after funding.
Concord Mortgage Company March 2005 – September
•
2005
Wholesale Coordinator, kept in contact with brokers for information from
borrowers, processing loans for new homes and refinances, verification of
employment and deposits, getting hazard insurance, ordering credit reports
and flood certificates, filing and record keeping, meeting deadlines, talking
to borrowers to answer and questions about loan, worked with Loan
Officers.
Special Skills
• Knowledge of Microsoft Word, Excel, Outlook, PowerPoint, Internet
Explorer, Genesis, Metavance, CSS, Avaya Phone System, customer
service, telephone skills, attention to detail, friendly and outgoing, very
organized, willing to learn new things.
Education
• Graduated from Agua Fria Union High School
1999
• Credit hours in Customer Contact & Telecommunications 1999
• Telecomm Sales Course
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Stephanie J. Tone’
4911 W. Becker Lane
Glendale, AZ 85304
Leslie Awtrey
References
Denise Nelke
Connie Howell
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Stephanie J. Tone’
4911 W. Becker Lane
Glendale, AZ 85304
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