Administrative Assistant Customer Service

**** ***** ******* 901-***-****

Street ******@***.***

Memphis, Tennessee

38107

Shira Howard

Objective A challenging responsible position to utilize my skills

and

education in environmental science, pharmaceutical science,

education, and business.

Education & Honors

Pharmacy Technician Certification

Memphis TN. 2008

Masters of Education Licensure

University of Tennessee at Chattanooga, Chattanooga TN. Pending Praxis II

Exam

Bachelor of Science Environmental Science

University of Tennessee at Chattanooga, Chattanooga TN. 2000

Kappa Delta Pi Honor Society Member

University of Tennessee Chattanooga Secondary Education. 2003

Who's Who Among Students in American Universities and Colleges

University of Tennessee Chattanooga Secondary Education. 2003

Employment

Tax Associate, January 2008-present

H&R Block, Memphis TN

?Customer service representative

?Prepare tax returns for clients

?Administrative assistant, marketing, auditing, and presenting formal

presentations

Pharmacy Technician, April 2009-September 2010

Rite Aid Pharmacy, Memphis TN

?Obtain and fill prescriptions for customers in person and by phone

?Inventory and stock medication

?Help customers purchase medication

Marketing, November 2006-February 2007

National Home Equity, Chattanooga, TN

? Liaison for loan officers and clients

? Helped people refinance and purchase homes

Teacher, Hamilton County School Board, January 2004-May 2006

Hamilton County, Chattanooga, TN

?Developed lesson plans and taught chemistry to high school students

?Managed policies and procedures for each class

?Inventory of chemicals and lab equipment

?Provided information for faculty meetings

Mentor, Gear-Up Program, August 2003-August 2004

UTC/ Brainerd High School, Chattanooga, TN

?Provided guest speakers for after school events

?Monitored monthly activities for students

?Provided assistance with math and science homework

Graduate Assistant, Education Dept., May 2003-August 2003

Battle Academy, Chattanooga, TN

?Provided assistance in classrooms

?Developed lunch schedules for each classroom

?Provided administrative duties for the director of the program

Substitute Teacher, K-12, January 2002-May 2003

Hamilton County, Chattanooga, TN

?Helped students with daily class work

?Aided and assisted with administrative assistant duties and teaching

duties

Environmental Scientist I, March 2001-September 2001

Applied Earth Science, Memphis, TN

? Assisted administrative personnel with filing and monthly

invoice statements.

? Prepared and submitted site status and quarterly monitoring reports for

submission to state agencies in compliance with environmental guidelines.

? Helped with taking water samples, soil extractions, and multi-phase

extraction.

Student Assistant, March 1999- December 2000

University Computer Lab, Chattanooga, TN

?Helped students with Microsoft Word, Excel, and PowerPoint

Web Page Development Coordinator, August 2000-December 2000

University Internship, Chattanooga TN

?Chattanooga Creek Watershed Pollution Prevention Initiative

?Developed an Internet web page concerning pollution and its effects on

residents in Chattanooga

?Expanded my knowledge on Internet research, web page design, graphics

development, and supervision of high school students assisting with the

project.

Computer Skills Microsoft Word, Microsoft Excel, PowerPoint

Interest and

Volunteer Work Sigma Alpha Iota (University of Memphis Alumni Chapter),

Littleton H Mason Singers, ACE (Association for Campus

Entertainment, University of Tennessee at Chattanooga's

Marching Band

Contact this candidate