Customer Service Technician

Tel: 716-***-****

Cel: 760-***-****

Email: *******@*****.***

Gerald F. Parry

Summary Good balance between customer service and technical

skills.

Able to work with all levels of end-users and

technical peers.

Professional, focused, communicative and

results-oriented.

Strong hardware/software troubleshooting,

problem-solving and support skills.

20+ years of hardware and software experience.

Experience with Windows Vista, XP Pro/Home, NT 4.0,

2000, ME, 98, 95, 3.11, Office 2000, 97 and MS-DOS.

10+ years of hands calibration/troubleshooting

experience using

a variety of scopes, meters, signal generators and

card testers.

Military training on soldering techniques and PCB

repair.

Work 2002 - 09 Sony

Experience San Diego, CA

Level II Laptop Technician

Diagnosed media, peripheral, hardware/software and

network/wireless connectivity Issues. Looked up and

ordered appropriate parts. Uploaded pictures of

physical/liquid damage and annotated diagnoses in

database. Trained peers on troubleshooting and

company policies. Rebuilt laptops top to bottom on a

daily basis and increased my dexterity by working on

delicate systems.

1995 - 02 Great Lakes Electronic Dist.

Buffalo, NY

Head Computer Technician

Built, imaged, repaired and upgraded PCs, laptops,

RAID servers, and printers in a high volume

atmosphere. Assisted co-workers with technical

issues. Provided technical support to local area

resellers. This position gave me a great opportunity

to advance my problem solving skills by exposing me

to a variety

of ever changing hardware and software.

1994 - 95 Comp USA

Rochester, NY

Computer Technician

Upgraded and repaired a variety of computers and

printers. Provided Technical Support to end-users,

and also assisted customers with purchases. Stayed

abreast with computer technology, took Novell courses

and improved my communication skills by assisting

end-users with various levels of computer knowledge.

1988 - 93 Astronautics Corporation of America

Milwaukee, WI

Field Service Technician

Maintained and repaired communication systems at

military communications centers in the

northeastern United States and abroad at remote sites

in Turkey and Japan. Repaired PC's and printers at

various government locations, including the FBI sites

under contracts with Zenith, EDS, Intel and NEC.

Needless to say, this position required me to develop

great organizational skills and establish good

rapport with customers in order to keep the customers

satisfied. I increased my calibration skills working

on equipment that required precise synchronization

such as optical scan units, cardpunches, and disk

storage modules.

1984 - 88 U.S. Air Force

Biloxi, MS

Computer Systems Specialist

Calibrated and repaired Air Traffic Control computer

systems. Troubleshot and repaired down to component

level, by using a variety of scopes, meters, and card

testers. Trained other Airmen on calibration

techniques. I must say I made the most of my time

with the Air Force. I gained a solid understanding of

Electronics, became the top Technician in my shop,

completed my Associates Degree in Electronic

Technology, took an FCC training course, and by the

end of my enlistment I was able to gain managerial

skills by becoming the Crew Chief of my shop.

Education Associates Degree in Electronic Technology

U.S. Air Force Community College.

A+ (2009) Certified.

F.C.C. License - General Radio/Telephone.

Thorough understanding and hands-on experience with

Windows Vista, XP-Home/Professional, Windows 2k

Professional, NT 4.0, Windows ME, Windows 95 & 98,

Windows 3.11, and MS-DOS.

Certified training courses on Astronautic's Standard

Remote Terminal and Zenith PCs. Also completed the

U.S. Air Forces Electronics and Air Traffic Control

Computer Tech. Schools.

Certified software training courses in Novell,

MS-DOS, WordPerfect, and Lotus.

Presently studying for N+ and Security+

certifications.

Contact this candidate