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Customer Service Manager

Location:
San Jose, CA, 95112
Posted:
July 16, 2011

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Resume:

Kimberly F. Koshiyama

*** *. *** **.

San Jose, CA 95112

Mobile: 415-***-****

E-mail address: abg5op@r.postjobfree.com

Professional Statement: Seeking a part-time position/internship

Education

MLIS-Library and Information Science, 3.5 GPA, August 2009 – December 2011

(prospective)

San Jose State University, San Jose, CA

Clubs: SLIS Life, American Library Association International, Society of California Archivists

Related Coursework: Libr200: Information and Society, Libr202: Information Retrieval,

Libr204: Information Organizations and Management, Libr210: Reference and Information

Services, Libr248: Beginning Cataloguing, Libr251: Web Usability, Libr259: Preservation

Management, Libr280: History of Books and Libraries, Libr285: Research Methods in

Library and Information Science, Libr287: Seminar in Information Science-Digital

Libraries, Lib298: Special Studies Independent Social Work project

Bachelor of Arts-Liberal Studies, Cum Laude, 2009

San Jose State University, San Jose, CA

Clubs: Golden Key International Honor Society

Projects

CASA Social Work Project for Libr298, SJSU, Spring 2011

The Institute for Collaborative Response (ICR) is a new extracurricular program offered through

the Dean's office of the College of Applied Sciences and Arts (CASA). I helped develop an

annotated resource list to supplement a special workshop module on understanding US court systems,

and collaboration between courts, related to family violence. I also worked collaboratively with a small

team, including students from Social Work and Justice Studies, to develop the annotated list of resources

with links to appropriate web resources.

Personal Digital Curation Assignment for Libr259, SJSU, Fall 2010

Selected, managed, and ensured the sustainability of and access to a personal digital collection

for about a five-week period. I learned about Creating Applications, converting file formats,

creating ownership/copyright information via creativecommons.org, calculating secure

checksums for documents.

History Blogs/Papers: Manuscript Study, Printed Book Study, and Library Research

Project, SJSU, Spring 2010

Wrote three blogs/major papers pertaining to: a medieval/Renaissance era manuscript, a

printed book from the nineteenth century and a library which was founded prior to 1920. I

brushed up on my history for my Libr280 projects and also honed my skills as an archivist.

Manuscript Study and Printed Book Study Presentations to Class, SJSU, Spring 2010

Prepared two 12-minute presentations to a group of approximately 12 (students and professors)

through Elluminate. Presented Powerpoint slides with visuals and text.

Quatrefoil Library Strategic Plan for Libr204, SJSU, Fall 2009

Created a model strategic plan for the years 2010-2015 for the Quatrefoil Library (which holds

GLBTQ materials) in St. Paul, MN. I learned how to work effectively with a team while separated

by time/space constraints and learned how to take on a managerial role.

Professional Experience

Manuscript Processing Assistant, Stanford University, Palo Alto, CA, March ’11-present

Processing 1,200 linear feet of a mixed materials collection for MALDEF (Mexican American

League of Defense and Education) organization, creating EAD finding aid(s) using Archivists

Toolkit; assisting with ultimate long term preservation in SDR (Stanford Preservation

Repository).

College Intern-Business Analyst, Cisco Systems, Milpitas, CA, Jul’ 10-Dec 23,’ 10,

Temporary Internship.

Reviewed internal documents, summarized them in designated website, created meta-tags,

categorized information, took notes during team meetings, oral presentation to Market

Intelligence team and product managers within Cisco introducing the market intelligence

website, organized company wiki, transferred documents onto a platform entitled EDM

(Enterprise Document Management system), updated URLs, participated in meetings via

WebEx, assisted in updating Market Intelligence website on a monthly basis, crafted a script for

a Video on Demand-Market Research Online Communities, presented information via

WebEx, designated deadlines to other employees.

Student Assistant, Martin Luther King Jr. Library, San Jose, CA, Jan ’10-June ’10, resumed

again in Feb ’11-July ‘11

Worked in Special Collections to assist patrons (researchers/visitors) to pull books for patrons,

answered research questions, helped them make copies/scanned images, and helped navigate

through our Online Archives of California database as well as the San Jose Public Library

catalog. Accurately processed invoices and loans through Filemaker Pro Preserve archives

(film, electronic, paper, maps, etc.), HTML/EAD encoding, digitizing cassette tapes, transcription

(learned how to be an efficient and quick transcriber), shelf-reading.

Babysitter for Katz-Musicer Family, Dec ’09-June ‘10

Babysitting a 19 month old baby and a 4 year old occasionally.

Prepare basic meals, housekeeping, and house-sitting.

Customer service Representative at Visa/PlaySpan Inc., Dec. ’08-March ‘11

Answering customer service e-mails regarding: bank transactions (i.e. issuing refunds,

withdrawals), general inquiries regarding the company, un-restricting accounts, and answering

questions about applications that we sponsor on Facebook and MySpace social networking

sites

Investigating/restricting fraudulent accounts

Creating spreadsheets for large projects on Excel to organize information (i.e. keeping tally of

the various payment methods offered on popular online gaming services)

Creating Quality Assurance documents

Bookkeeping

Skills

• Microsoft Office (PowerPoint, Word, Excel), Archivists’ Toolkit, WebEx software,

Enterprise Document Management portal, Filemaker Pro, EAD encoding/XML, Skype,

Elluminate, and Blackboard

• WordPress blogging, social networking experience (Facebook, Twitter, MySpace)

• Basic HTML, CSS, XHTML experience. Interface design evaluation experience obtained

from LIBR251-Web Usability course

• Excellent research and analytic skills

• Metadata, assigning tags to documents

• Excellent working with team and individually

• Excellent interpersonal skills

• Exemplary verbal and written skills (given presentations at Cisco Systems Inc., etc.)

• Reference skills from SJSU Special Collections

References:

Chris Webber

Marketing Manager at Cisco/Supervisor and Mentor

abg5op@r.postjobfree.com

Mobile number: 978-***-****

Laurie Drabble

Graduate Professor of Social Work at San Jose State University

abg5op@r.postjobfree.com

Work number: 408-***-****

Evan Escobedo

Business Development Manager/Hiring Manager

abg5op@r.postjobfree.com

Work number: 719-***-****

Rosalinda Gonzales

Supervisor at Special Collections at Martin Luther King Jr Library, San Jose State University

abg5op@r.postjobfree.com

Work number: 408-***-****

Mark Rose

Co-founder of Spare Change Inc.

abg5op@r.postjobfree.com

Cell number: 408-***-****



Contact this candidate